Discovery Bank’s ***** response is a disaster - Learn from my experience

YOUR MONEY IS NOT SAFE WITH DISCOVERY BANK

I am extremely disappointed in Discovery Bank!!!

Discovery Bank has taught me a very costly lesson - R13 000 to be precise. My trust in their security systems is gone!

I won’t bore you with the details but my account was hacked into and the perpetrator bought 6 One Vouchers on my account, purchased at a Spar Tops in KZN and redeemed my Discovery miles. This was last week Friday. I immediately contacted Discovery and this was my experience.

1. The Discovery ***** line is not toll free- God forbid your airtime or minutes runs out while you’re reporting ***** on your account. Under all of that panic because your account has been hacked and you urgently need to report this, you will first have to buy airtime because they will not call you back. The normal Discovery line is free, but their ***** line requires airtime. That’s unacceptable during an emergency when customers need immediate help!

1. Discovery Bank knows that ********s ***** from their client’s accounts and buy vouchers from 1 Voucher but will not react or flag suspicious activity despite multiple transactions on your account in under 5minutes- 6 transactions to be precise was my experience. NO ALERT FROM DISCOVERY BANK. Note that I’ve never purchased these vouchers before. 2. Discovery Bank will promise a 72 hour turn around time and will not keep to that promise. You will have to follow a day later and even then, you’ll be put on a 10min call only to be told to wait for feedback for yet another day. 3. A Discovery Bank consultant from the ***** department will call you using a 071 number in the midst of your panic and claim that they are from Discovery Bank. The ********s will use a 010/ 011 number and recite the same script that the Discovery Bank ***** consultant recites- you will have to figure out who between the two is ****ming and *****ing from your account. All of this is happening in real time while you watch your account get wiped out!

Discovery Bank said I’d received feedback on 72 hours. It’s a day later, nobody contacted me. I had to follow up and even then, they still have no feedback for me.

From my account ****med to dealing with the bank’s lack of urgency!

If anyone has successfully recovered their money after a **** with Discovery Bank, please share your experience - I’d appreciate any advice.

For me, I’ll be closing my Discovery accounts because clearly, our money isn’t safe.

Keep your salary, savings, credit card funds with Discovery Bank at your own peril.