DISCOVERY BANK'S LACK OF CUSTOMER SERVICE PEOPLE

Item: Discovery Bank
Rating: 1
Author: Alex F

Good day Hellopeter I have been trying to contact Discovery Bank for the last 3 days using the following 3 contact numbers: ***, *** and then this number provided by a Discovery Bank employee ***. NONE of these numbers responded to the selection of "3" for assistance wrt my bank account. WHAT DO I DO ??? I need to change the Debit Order date of the payment for my credit card.

Helpful (0)

Replies (1)

Discovery Bank's replyOfficial

12 Apr 2024, 14:15

Hi Alex

Please pardon my delayed response, I have tried to call you today to no avail, please follow the below steps in the bank App to change your payment date.

On the Home page of the Banking App, the select Accounts.
Select Credit Card account.
1. Click on the Hamburger menu on the top right corner and select Edit Debit order.
2. Select the next debit order date and enter your preferred date.
3. Select confirm.

Regards,
Palehelo

Discovery Bank's reply12 Apr 2024, 14:15

Official

Hi Alex

Please pardon my delayed response, I have tried to call you today to no avail, please follow the below steps in the bank App to change your payment date.

On the Home page of the Banking App, the select Accounts.
Select Credit Card account.
1. Click on the Hamburger menu on the top right corner and select Edit Debit order.
2. Select the next debit order date and enter your preferred date.
3. Select confirm.

Regards,
Palehelo