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Ryan O

1 reviews | Active since Jan 2026

11 Jan 2026, 13:22

Discovery banks lack of assistance and lack of support

Hi guys. Just a quick post as to how I've been handled. So for 3 weeks nice placed 10 to 20 calls at roughly 20-30min each with discovery . They randomly locked my banking app on Christmas and I've followed all the different steps to get it working . My app is still locked. And they do not get back to me ever. There's always excuses and they kill the calls in my ear. I can not pay rent I have bills to pay and I'm getting fines for late payments and threats of being evicted because of rent.. They told me there is no manager available or supervisor to sort this out immediately. Does anybody know how I can sort this out ASAP please. It's causing loads of stress and pressure. I feel like the bank doesn't give a **** about their clients. Please help!!??

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Replies (6)
Discovery Bank
Discovery Bank's reply11 Jan 2026, 13:31
Official
Hi Ryan

I am so sorry for the frustration caused.

Please let me know what error you are receiving preventing you from logging into the Bank app, so I can look into it.

Regards,
Yuvna
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Ryan O's update11 Jan 2026, 14:04
Reviewer Update
Hi it's telling me I am not part of discovery bank. I've got no money. I can't afford to even get to a shop or shop online . I've sent all verifications, selfies re-downloaded app joined again. From A-Z and still no help. No call backs. No access.
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Ryan O's update11 Jan 2026, 14:17
Reviewer Update
I will do for a last time. I've done this so much already. I want it open today please . I don't want to have to make charges. Or take this further. It's absurd. On its way to your mail right now
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Ryan O's update11 Jan 2026, 14:25
Reviewer Update
Below is a screenshot of the mails I have sent aswell as I've resent all my documents to the mail provided above.
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Ryan O's update12 Jan 2026, 08:37
Reviewer Update
Hi. So im very dissapointed in the utter **** service Discovery offers. How can You guys not fix a simple ****ing problem? Get a qualified tech team and get your departmets to communicate properly. you guys seem super incompitent. How can you people leave me without access to my account since 23rd december?? Not even bothered to sort it out , respond or even Let my money loose so I can pay my ****. YOU GUYS WILL BE RESPONSIBLE FOR ALL MY CURRENT PENALTIES AND ANY FINES I RECEIVE DUE TO LATE PAYMENTS. I ask for the last time in 15 x 30min calls + reviews blaablabla****ingbla that you guys sort my account out NOW!!!! ****sakes. How must i survive. Wake the **** up. You guys are tarnishing your image and name. It already looks like **** on alot of forums. I expect a response ASAP or i will be going to lay charges against discovery bank. And i mean this morning still.

PS: excuse my language and/or "attitude".
Im just sick of this Tom foolery and incompitency from a " good " bank...
I got better service at both my other banks.
( I WILL BE LEAVING DISCOVERY if my **** is not taken care of now this morning )

Regards Ryan Otto
Discovery Bank
Discovery Bank's reply12 Jan 2026, 09:06
Official
Hi Ryan

I apologize once again for the inconvenience. As stated via DM, I am looking into your case and trying to resolve your issue as soon as possible.

Regards,
Yuvna