Discovery Bank's incompetence to resolve own created problem

I have had a Discovery credit card since its inception and later a Discovery Bank card. My wife has had a secondary card all this time. On 22 January 2024, my wife's secondary card was declined and then blocked. When we phoned, the Discovery Bank "consultant" told us that they needed to fica my wife. She took us through the steps to load my wife's ID and proof of address, and said that it would take about 24 hours before my wife would be able to use her secondary card again. Till today, my wife is not able to use her secondary card. On 26 January 2024 zi phoned Discovery Bank again and asked to speak to a manager. I was put through to Craig. He told us that their "consultant" followed an incorrect procedure, and that their IT team would sort out the problem over that weekend. Discovery Bank's IT team have since then not been able to sort out the problem created by Discovery Bank itself. After Craig, Kopano took over, and went on leave without any update or feedback on the matter. Then Kreegan took over. In the meantime, our Discovery broker is speaking to various persons in Discovery Bank to try and get this matter resolved, but to no avail. One can only imagine, if all these persons are actively working to get the matter resolved, what their costs (to Discovery Bank) amount to by now. Those costs must be funded from somewhere - most likely from their clients, by reducing benefits to save money. I told Kreegan on 16 February 2024 that I was going to take this matter to Hello Peter. He was fine with this. All our telephonic discussions with Discovery Bank should be on record, since they say they record all telephonic discussions. It is mind boggling that an organization such as Discovery Bank cannot resove a problem created by themselves, and that it seemingly does not bother them in the least that their clients are treated the way they are, and severely being inconvenienced.