MS
Monique S

1 reviews | Active since May 2016

28 Jul 2021, 11:58

Discovery Bank's incompetence caused me to miss out on the Apple Watch PROMO in JUNE:(

In June, Discovery had a promotion, whereby you can get the Apple watch without having to pay the R1 000 activation fee. I had already opened my Discovery Bank credit card that month specifically for this purpose. I initially only asked for R10 000 credit, not realising that I needed R15 000 for the Apple Watch benefit. Anyways, I qualified for over R90 000 credit so it should not have been an issue to just increase my limit with R5 000. I had so send through all my documentation again, even though they had all of this already as my account was opened within the same month (June). And guess what...I am still waiting for my limit to be increased. to this day, I have yet to hear anything from Discovery Bank. Due to Discovery Bank's incompetence, I now have to pay the R1 000 activation fee for my Apple watch. I am regretting opening my Discovery Bank account as the only reason I did so, was for the watch. Luckily FNB also offers same, so I will be closing my Discovery Bank account and getting my device from FNB.

0
Replies (3)
Discovery Bank
Discovery Bank's reply06 Aug 2021, 17:51
Official
Hi Monique
 
Thank you for reaching out to us. We have attempted to contact you but the phone just keeps ringing. According to our systems the limit has been increased and now allows you to proceed with activating the Apple Watch benefit.
 
Please reach out to us again or contact our bankers on ***, and we will assist further.
 
Regards
Thuli
MS
Monique S's update06 Aug 2021, 19:14
Reviewer Update
Hi Thuli

Correct!!! You got it right, at last. After I had to re-apply for the credit, send through all the documentation AGAIN, and still follow up and threaten people to do their jobs. How efficient!

Apologies for not being able to take a call at 6pm on a Friday (which was today), I was busy feeding my baby.

So, can you now please tell me how the R1000 will be refunded to me seeing as it was your fault I missed out on the benefit in the first place.

I await your response.


Discovery Bank
Discovery Bank's reply06 Aug 2021, 19:37
Official
According to our systems, a query has been logged regarding your query. We have however escalated your request for feedback to the relevant team. Feedback will be provided to you directly.
 
Please reach out to us again or contact our bankers on ***, and we will assist.
 
Regards
Thuli