1 reviews | Active since May 2016
Discovery Bank's incompetence caused me to miss out on the Apple Watch PROMO in JUNE:(
In June, Discovery had a promotion, whereby you can get the Apple watch without having to pay the R1 000 activation fee. I had already opened my Discovery Bank credit card that month specifically for this purpose. I initially only asked for R10 000 credit, not realising that I needed R15 000 for the Apple Watch benefit. Anyways, I qualified for over R90 000 credit so it should not have been an issue to just increase my limit with R5 000. I had so send through all my documentation again, even though they had all of this already as my account was opened within the same month (June). And guess what...I am still waiting for my limit to be increased. to this day, I have yet to hear anything from Discovery Bank. Due to Discovery Bank's incompetence, I now have to pay the R1 000 activation fee for my Apple watch. I am regretting opening my Discovery Bank account as the only reason I did so, was for the watch. Luckily FNB also offers same, so I will be closing my Discovery Bank account and getting my device from FNB.
Correct!!! You got it right, at last. After I had to re-apply for the credit, send through all the documentation AGAIN, and still follow up and threaten people to do their jobs. How efficient!
Apologies for not being able to take a call at 6pm on a Friday (which was today), I was busy feeding my baby.
So, can you now please tell me how the R1000 will be refunded to me seeing as it was your fault I missed out on the benefit in the first place.
I await your response.
Correct!!! You got it right, at last. After I had to re-apply for the credit, send through all the documentation AGAIN, and still follow up and threaten people to do their jobs. How efficient!
Apologies for not being able to take a call at 6pm on a Friday (which was today), I was busy feeding my baby.
So, can you now please tell me how the R1000 will be refunded to me seeing as it was your fault I missed out on the benefit in the first place.
I await your response.
