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Heinrich O

1 reviews | Active since Jul 2016

02 Jun 2021, 08:24

Discovery Bank's customer service not nearly as good as Discovery's other divisions.

This review is from a very happy Discovery Health, Invest, and Life client. It seems however that Discovery Bank's customer service is not on the same standard as Discovery's other divisions. Been trying for over a year now to join Discovery Bank. Seems like Discovery Bank only tries to keep the masses happy and doesn't pay attention to the few unhappy individuals. Regardless of my disappointment and frustration, I will keep trying to join Discovery Bank for one reason only - their rewards on "healthy" living as I've experienced in Discovery's other services.

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Replies (6)
Discovery Bank
Discovery Bank's reply02 Jun 2021, 08:31
Official
Good Heinrich 

Thank you for reaching out to us and bringing your concerns forward.
Please advise us on the  issues you are experiencing when you try to join bank and we can assist you urgently.

Regards
Sibongile 
HO
Heinrich O's update02 Jun 2021, 08:35
Reviewer Update
This was Discovery's response to my application in March 2020:

Thank you for leaving your details to join the world’s first behavioural bank. However, we’re still unable to access your profile from the Department of Home Affairs.

Remember to visit your nearest Depart of Home Affairs to resolve the hold on your profile and email the outcome to (email address of contact at DHA). Once your hold is resolved with the Department of Home Affairs, we’ll send you a message so you can continue your journey with Discovery Bank. We look forward to having you on board soon.

This was the Department of Home Affairs' response in May 2020:

There is a marker on your ID number. This is simply for information purposes and reads birth captured on microfilm. This was the system used in 1991. There is therefore no problem with your information. The person Itumeleng Maake works at my Head Office in Birth section and is currently under Lockdown.
Please ask Discovery what is it that they need?

...........................................................................................................................................

As I said, it's been more than a year...
Discovery Bank
Discovery Bank's reply02 Jun 2021, 08:38
Official
Good Day Heinrich 

Thank you for the prompt response. We will send this to our new accounts team so they can investigate on their end. Please download the latest Bank app version and try to register again and advise if this is still same issue and we will do another follow up.

Regards
Sibongile 

HO
Heinrich O's update02 Jun 2021, 08:51
Reviewer Update
Just tried again on your new app. It says "We could not successfully verify your ID number with the Department of Home Affairs. Please visit them and apply for a new smart ID card."

I already have a new smart ID card.
Discovery Bank
Discovery Bank's reply03 Jun 2021, 07:57
Official
Good day Heinrich 

We have sent the details through to our new accounts team and they will check on their end. We will revert back to you with feedback.

Regards
Sibongile 
HO
Heinrich O's update03 Jun 2021, 08:22
Reviewer Update
Will you please send me an email with a reference number?