GR
Gopal R
1 reviews | Active since Aug 2024
19 Dec 2025, 08:35
Discovery bank's customer onboarding sucks!!
App**** for Discovery Bank credit card & account via app with call center help. Failed first try; resubmitted docs & redid process. No real reason given. 2+ weeks later, still pending despite follow-ups. Overengineered Apps waste time, other bank's old-school method is approving in a day. Frustrating delays!
Helpful (0)
Replies (3)0
Replies (3)
Discovery Bank's replyOfficial
19 Dec 2025, 08:53Hi Gopal,
Thank you for bringing this to our attention. I’m so sorry for the frustration and delays you’ve experienced with your application. I completely understand how disappointing this must be, especially after putting in the effort to resubmit documents and follow up.
I’ll personally look into this right away and make sure it’s escalated. I’ll also log a formal complaint on your behalf so we can address this properly and prevent it from happening again.
Thank you for bringing this to my attention—I truly appreciate your patience.
Kind regards,
Marusha
Thank you for bringing this to our attention. I’m so sorry for the frustration and delays you’ve experienced with your application. I completely understand how disappointing this must be, especially after putting in the effort to resubmit documents and follow up.
I’ll personally look into this right away and make sure it’s escalated. I’ll also log a formal complaint on your behalf so we can address this properly and prevent it from happening again.
Thank you for bringing this to my attention—I truly appreciate your patience.
Kind regards,
Marusha
Discovery Bank's reply19 Dec 2025, 08:53
Official
Hi Gopal,
Thank you for bringing this to our attention. I’m so sorry for the frustration and delays you’ve experienced with your application. I completely understand how disappointing this must be, especially after putting in the effort to resubmit documents and follow up.
I’ll personally look into this right away and make sure it’s escalated. I’ll also log a formal complaint on your behalf so we can address this properly and prevent it from happening again.
Thank you for bringing this to my attention—I truly appreciate your patience.
Kind regards,
Marusha
Thank you for bringing this to our attention. I’m so sorry for the frustration and delays you’ve experienced with your application. I completely understand how disappointing this must be, especially after putting in the effort to resubmit documents and follow up.
I’ll personally look into this right away and make sure it’s escalated. I’ll also log a formal complaint on your behalf so we can address this properly and prevent it from happening again.
Thank you for bringing this to my attention—I truly appreciate your patience.
Kind regards,
Marusha
GR
Gopal R's updateReviewer Update
21 Dec 2025, 11:50Hi Marusha,
It's been 2 days since you escalated the matter, do you have any feedback? I see no changes on my side. Thank you.
Regards,
Gopal
It's been 2 days since you escalated the matter, do you have any feedback? I see no changes on my side. Thank you.
Regards,
Gopal
GR
Gopal R's update21 Dec 2025, 11:50
Reviewer Update
Hi Marusha,
It's been 2 days since you escalated the matter, do you have any feedback? I see no changes on my side. Thank you.
Regards,
Gopal
It's been 2 days since you escalated the matter, do you have any feedback? I see no changes on my side. Thank you.
Regards,
Gopal
GR
Gopal R's updateReviewer Update
02 Jan 2026, 10:27Hi Marusha & Discovery Bank,
I’m really disappointed that I haven’t heard back. How far has this escalation actually gone? Do I need to just give up on this? Thanks.
GR
Gopal R's update02 Jan 2026, 10:27
Reviewer Update
Hi Marusha & Discovery Bank,
I’m really disappointed that I haven’t heard back. How far has this escalation actually gone? Do I need to just give up on this? Thanks.