Discovery Bank's Appalling Handling of My ***** Case (Funds Sent To TymeBank ****mer).

I am utterly appalled and frustrated by Discovery Bank's response to a significant ***** incident I experienced. While I acknowledge that I willingly made a payment from my Discovery Bank account to a TymeBank account, I did so under the false pretense of purchasing from a legitimate seller, only to discover I was being ****med. Upon realizing the *****, I immediately reported the incident to both TymeBank (to report their client who ****med me) and to Discovery Bank (to initiate a ***** case and for them to further the case with TymeBank). What followed from Discovery Bank has been a nightmare of misinformation and neglect: * False Promise of Resolution: I received an email from Discovery Bank stating my case was "completed." This was misleading, as no resolution had occurred. * Endless Delays and Vague Advice: For six weeks since that email (and from my initial report), I have relentlessly tried to get updates from Discovery. My calls were met with excruciatingly long wait times, or consultants repeatedly telling me to "wait for the investigator's call." Crucially, they explicitly stated an investigator would explain everything and that I would receive compensation from the banks. * Ignored Communication: My detailed email sent on May 30th, requesting an urgent update and highlighting the issues, has been completely ignored to this day (June 19th). * Contradictory and Unsatisfactory "Resolution": This morning, after weeks of being strung along, a Discovery Bank consultant informed me, based on their notes, that I would NOT be receiving any compensation. Furthermore, they abruptly told me I should "further my case with the SAPS." This constitutes a severe breakdown in customer service and responsibility from Discovery Bank. They misled me with promises of compensation and investigation, failed to communicate effectively, ignored my direct inquiries, and ultimately abandoned me to pursue the matter with law enforcement independently. While I understand my role in making the initial payment, I re**** on my bank for guidance and support in a ***** situation, and they have demonstrably failed to provide it. My trust in Discovery Bank has been completely shattered by this experience.

Deeply Disappointed Discovery Bank Client Oratile Pretoria, South Africa