WM
William M
1 reviews | Active since Jul 2020
19 Sept 2023, 16:16
Discovery Banking app disaster
I have been having problems ever since I joined Discovery Bank to do online orders as their app requires you to do a selfie, which does not recognise your face especially if you have got glasses on! I need my glasses to see the prompts to open my eyes or mouth slowly to get it to approve the purchase. My complaints have fallen on deaf ears! I will be closing this account in the near future for sure!
Helpful (0)
Replies (5)0
Replies (5)
Discovery Bank's replyOfficial
19 Sept 2023, 16:26Hi William
I apologise for the inconvenience that this has caused.
Unfortunately we are unable to bypass the selfie verification.
Your bank app should not require you to do selfie verification whenever you do an online transaction, please advise if you get the push notifications in the bank app?
Regards
Beatrice.
I apologise for the inconvenience that this has caused.
Unfortunately we are unable to bypass the selfie verification.
Your bank app should not require you to do selfie verification whenever you do an online transaction, please advise if you get the push notifications in the bank app?
Regards
Beatrice.
Discovery Bank's reply19 Sept 2023, 16:26
Official
Hi William
I apologise for the inconvenience that this has caused.
Unfortunately we are unable to bypass the selfie verification.
Your bank app should not require you to do selfie verification whenever you do an online transaction, please advise if you get the push notifications in the bank app?
Regards
Beatrice.
I apologise for the inconvenience that this has caused.
Unfortunately we are unable to bypass the selfie verification.
Your bank app should not require you to do selfie verification whenever you do an online transaction, please advise if you get the push notifications in the bank app?
Regards
Beatrice.
WM
William M's updateReviewer Update
19 Sept 2023, 17:45Yes I get the selfie notification after having to login into app then it requires a selfie!!!! The fact I have logged into my app should be good enough. You also had the option to use a SMS pin code which I used to select but not always available on Payfast!
WM
William M's update19 Sept 2023, 17:45
Reviewer Update
Yes I get the selfie notification after having to login into app then it requires a selfie!!!! The fact I have logged into my app should be good enough. You also had the option to use a SMS pin code which I used to select but not always available on Payfast!
Discovery Bank's replyOfficial
20 Sept 2023, 08:28We have done away with the option to receive OTP verification.
You will now only receive a 3D secure in-app verification when doing online purchase in your bank app which is not selfie verification.
It adds a multi-layer of authentication to help prevent *****.
Regards
Beatrice.
You will now only receive a 3D secure in-app verification when doing online purchase in your bank app which is not selfie verification.
It adds a multi-layer of authentication to help prevent *****.
Regards
Beatrice.
Discovery Bank's reply20 Sept 2023, 08:28
Official
We have done away with the option to receive OTP verification.
You will now only receive a 3D secure in-app verification when doing online purchase in your bank app which is not selfie verification.
It adds a multi-layer of authentication to help prevent *****.
Regards
Beatrice.
You will now only receive a 3D secure in-app verification when doing online purchase in your bank app which is not selfie verification.
It adds a multi-layer of authentication to help prevent *****.
Regards
Beatrice.
WM
William M's updateReviewer Update
20 Sept 2023, 16:20I order online using my Web Browser on my iMac which when paying through payfast sends a verfication 3D secure message to the app, which requires facial recognition !!!!! I am an IT guy I am not stupid! Now I tried logging into my web browser Discovery Bank as well and it requires Facial recognition, which is not working well at all. Your App is slow to log in resulting in time-outs taking forever to get anything done! Discovery Bank also do not have direct contact communication to log your issues you have to phone them and therefore do not have copies of your correspondence for future reference. At least we are communicating here on HelloPeter ! The Most difficult bank to deal with - avoid!
WM
William M's update20 Sept 2023, 16:20
Reviewer Update
I order online using my Web Browser on my iMac which when paying through payfast sends a verfication 3D secure message to the app, which requires facial recognition !!!!! I am an IT guy I am not stupid! Now I tried logging into my web browser Discovery Bank as well and it requires Facial recognition, which is not working well at all. Your App is slow to log in resulting in time-outs taking forever to get anything done! Discovery Bank also do not have direct contact communication to log your issues you have to phone them and therefore do not have copies of your correspondence for future reference. At least we are communicating here on HelloPeter ! The Most difficult bank to deal with - avoid!
Discovery Bank's replyOfficial
29 Sept 2023, 12:12Hi William
Thank you for your feedback.
I will forward this to our Developers to make them aware of your concerns.
Regards
Beatrice.
Thank you for your feedback.
I will forward this to our Developers to make them aware of your concerns.
Regards
Beatrice.
Discovery Bank's reply29 Sept 2023, 12:12
Official
Hi William
Thank you for your feedback.
I will forward this to our Developers to make them aware of your concerns.
Regards
Beatrice.
Thank you for your feedback.
I will forward this to our Developers to make them aware of your concerns.
Regards
Beatrice.