ES
Ellen S
1 reviews | Active since Jul 2020
18 Aug 2020, 10:39
Discovery Bank...far from easy
Still, after months, and forced migration from FNB, able to open the banking app. Last 2 months there have been interest charges that I have had to query to be corrected..this is difficult to monitor as I cannot view my statements online..have to call to ask them to be sent. call centre staff are friendly..try their best but it is an IT issue and nothing gets done. I am beyond frustrated
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Ellen S's updateReviewer Update
21 Aug 2020, 09:11I have downloaded the app. but when the OTP is to be sent to open the account and error message appears which says the telephone number belongs to another member. my husband has a secondary card and my cell number appeared on his record. thia has been correct to his number by the call center but the error message still appears. this means I cannot use my card for inline purchases etc. I have tried to get the statements in the discovery page but an error message comes up with a problem with migration or something....if you go into my records you should be able to see the months of calls and different people who attempted to assist. thank you.
ES
Ellen S's update21 Aug 2020, 09:11
Reviewer Update
I have downloaded the app. but when the OTP is to be sent to open the account and error message appears which says the telephone number belongs to another member. my husband has a secondary card and my cell number appeared on his record. thia has been correct to his number by the call center but the error message still appears. this means I cannot use my card for inline purchases etc. I have tried to get the statements in the discovery page but an error message comes up with a problem with migration or something....if you go into my records you should be able to see the months of calls and different people who attempted to assist. thank you.