Discovery banker are ***********

I've incorrectly made a payment to a discovery client instead of making a payment to my discovery credit card. The payment was from another bank. I called my banker from the other bank to assist which he agreed that it's possible to do so but it will take 30 days. He then told me to call discovery and check what their turnaround time will be if they were going to be assisting me instead of the banker from the other bank. The discovery banker indicated that it will take 14 days. Then I went with them. This was first week of November 2024, even today they haven't assisted. When I call them they are telling me different story, and I can now not go back to my banker from the other bank because 30 days has passed. I've send them all documents they requested but still no assistance. Everytime i call they give me a new ***: ***7: ***7