LA
Lance A
1 reviews | Active since Aug 2015
10 Mar 2023, 11:25
Discovery Bank...do you exist?
Discovery Bank seems to be a lost case. I app**** for the Discovery Bank account very long ago and received a card but after that I received NO communication whatsoever, I dont even know whether the account was active or how to use the account. To my surprise, as I am a loyal discovery medical member, I managed to link a bank account to that and surprised to see that a discovery bank account is in negative with bank fees. HOW????? Please discovery take me serious. I would love to start using your account but I aint paying for bank charges of months without even knowing this account is active. Please be more professional
Helpful (0)
Replies (9)0
Replies (9)
Discovery Bank's replyOfficial
10 Mar 2023, 14:18Hi Lance
Please pardon my delayed response.
I will be looking into your account fees and advise soon.
Regards,
Palehelo
Please pardon my delayed response.
I will be looking into your account fees and advise soon.
Regards,
Palehelo
Discovery Bank's reply10 Mar 2023, 14:18
Official
Hi Lance
Please pardon my delayed response.
I will be looking into your account fees and advise soon.
Regards,
Palehelo
Please pardon my delayed response.
I will be looking into your account fees and advise soon.
Regards,
Palehelo
LA
Lance A's updateReviewer Update
10 Mar 2023, 14:24Thank you. Please advise. I havent used this account AT all and im sure you will be able to confirm this. Please be so kind as to contact me to activate account as I would love to use it. Regards.
LA
Lance A's update10 Mar 2023, 14:24
Reviewer Update
Thank you. Please advise. I havent used this account AT all and im sure you will be able to confirm this. Please be so kind as to contact me to activate account as I would love to use it. Regards.
Discovery Bank's replyOfficial
13 Mar 2023, 09:41Hi Lance
I have sent a request to my management to approve the reversal of the fees accumulated and will share the feedback as soon as I get it.
Regards,
Palehelo
I have sent a request to my management to approve the reversal of the fees accumulated and will share the feedback as soon as I get it.
Regards,
Palehelo
Discovery Bank's reply13 Mar 2023, 09:41
Official
Hi Lance
I have sent a request to my management to approve the reversal of the fees accumulated and will share the feedback as soon as I get it.
Regards,
Palehelo
I have sent a request to my management to approve the reversal of the fees accumulated and will share the feedback as soon as I get it.
Regards,
Palehelo
LA
Lance A's updateReviewer Update
15 Mar 2023, 19:21Many days later after my review and still NO call, no email, no correspondence from Discovery Bank beside a message on here. Is this how you want to penetrate the banking sector by ignoring complaints. Not all complaints are legit but I asked you to go into my profile and prove where I used this Account? I had no idea the account is even active because of poor communication and now this trend continues. I suggest you rather close down the account and I would then advise fellow professionals NOT to look into dicovery bank accounts as clearly you will get nowhere.
LA
Lance A's update15 Mar 2023, 19:21
Reviewer Update
Many days later after my review and still NO call, no email, no correspondence from Discovery Bank beside a message on here. Is this how you want to penetrate the banking sector by ignoring complaints. Not all complaints are legit but I asked you to go into my profile and prove where I used this Account? I had no idea the account is even active because of poor communication and now this trend continues. I suggest you rather close down the account and I would then advise fellow professionals NOT to look into dicovery bank accounts as clearly you will get nowhere.
Discovery Bank's replyOfficial
17 Mar 2023, 13:29Hi Lance
We are currently waiting for feedback from our managers.
I do apologise for the inconvenience caused we'll contact you as soon as we receive feedback.
Regards
Khanyi
We are currently waiting for feedback from our managers.
I do apologise for the inconvenience caused we'll contact you as soon as we receive feedback.
Regards
Khanyi
Discovery Bank's reply17 Mar 2023, 13:29
Official
Hi Lance
We are currently waiting for feedback from our managers.
I do apologise for the inconvenience caused we'll contact you as soon as we receive feedback.
Regards
Khanyi
We are currently waiting for feedback from our managers.
I do apologise for the inconvenience caused we'll contact you as soon as we receive feedback.
Regards
Khanyi
LA
Lance A's updateReviewer Update
20 Mar 2023, 15:12It is taking your management team 10 days to respond. I have banking accounts with Standard Bank and Absa private and I will rather stay with the traditional banking brands. I am not use to such ridiculous service. Your excuses on here is respectfully said bordering on unprofessional and yet NO one at discovery called or attempted to resolve this issue. I am closing this account and suggest other professionals stay as far as away from Discivery Bank as possible. Thank you for your time
LA
Lance A's update20 Mar 2023, 15:12
Reviewer Update
It is taking your management team 10 days to respond. I have banking accounts with Standard Bank and Absa private and I will rather stay with the traditional banking brands. I am not use to such ridiculous service. Your excuses on here is respectfully said bordering on unprofessional and yet NO one at discovery called or attempted to resolve this issue. I am closing this account and suggest other professionals stay as far as away from Discivery Bank as possible. Thank you for your time
LA
Lance A's updateReviewer Update
23 Mar 2023, 11:20And yet NO response from Discovery Bank 13 days later. Pathetic!
LA
Lance A's update23 Mar 2023, 11:20
Reviewer Update
And yet NO response from Discovery Bank 13 days later. Pathetic!
Discovery Bank's replyOfficial
23 Mar 2023, 15:06Hi Lance
Please pardon my delayed response.
I have gotten feedback and the statements requested show that there was no usage on the account but just an accumulation of fees which need to be written off so that you would be able to continue to use the account as requested.
Approval has been given, I will be logging and escalating a case for the fee reversal and will advise once this is done so that you can activate your account and use it.
Please note once the fee reversal has been completed and your account activated, you will be liable for all bank charges going forth with or without account usage.
Regards,
Palehelo
Please pardon my delayed response.
I have gotten feedback and the statements requested show that there was no usage on the account but just an accumulation of fees which need to be written off so that you would be able to continue to use the account as requested.
Approval has been given, I will be logging and escalating a case for the fee reversal and will advise once this is done so that you can activate your account and use it.
Please note once the fee reversal has been completed and your account activated, you will be liable for all bank charges going forth with or without account usage.
Regards,
Palehelo
Discovery Bank's reply23 Mar 2023, 15:06
Official
Hi Lance
Please pardon my delayed response.
I have gotten feedback and the statements requested show that there was no usage on the account but just an accumulation of fees which need to be written off so that you would be able to continue to use the account as requested.
Approval has been given, I will be logging and escalating a case for the fee reversal and will advise once this is done so that you can activate your account and use it.
Please note once the fee reversal has been completed and your account activated, you will be liable for all bank charges going forth with or without account usage.
Regards,
Palehelo
Please pardon my delayed response.
I have gotten feedback and the statements requested show that there was no usage on the account but just an accumulation of fees which need to be written off so that you would be able to continue to use the account as requested.
Approval has been given, I will be logging and escalating a case for the fee reversal and will advise once this is done so that you can activate your account and use it.
Please note once the fee reversal has been completed and your account activated, you will be liable for all bank charges going forth with or without account usage.
Regards,
Palehelo
LA
Lance A's updateReviewer Update
21 Apr 2023, 12:29Thank you Discovery Bank for solving my problem and for allowing me to continue with my account. Your service has restored my faith in your product!
LA
Lance A's update21 Apr 2023, 12:29
Reviewer Update
Thank you Discovery Bank for solving my problem and for allowing me to continue with my account. Your service has restored my faith in your product!