Discovery Bank you can do better !!!

After cancelling my discovery bank credit card and account, I thought I would share my experience. this is a long one but lets start: 1. when you express an interest in Discovery Bank you won't believe the number of calls, follow-ups, emails, you name it ... every person under the sun calls and tries some or another selling technique or method to get you to sign up. signup and card delivery is 4 stars 2. The banking app is really good and one of the best amoungst the banks, for that - 5 stars 3. The rewards is very much linked to the following: all your accounts have to be at discovery, all your investments need to be at discovery, you need to be a professional athlete who trains 6 days a week and eats only the healthy food options (not that many - even milk and basic food items that most people would consider healthy are NOT on the list). rewards program I give 1 star 4. After much consideration and weighing up my banking costs, rewards which are very few, I decided to cancel my discovery black credit card and discovery bank account. This is where the fun starts. Discovery has not answered a single email I have send, I have called the bank twice and been put on hold for quite some time to initiate and complete the cancellation process. My account is completely paid up (including fees and transactions - card last used 20th Feb 2025) and the bank still insists that I have a cancellation amount of R 440.00. they cannot give me a breakdown of these fees or can explain if it's a transaction (which it is not), they simply say the cancellation cost and we will close the account only after that amount is paid... I really hope this review can be some help to someone who is looking at Discovery Bank and is no way financial advise but I would strongly suggest you look at other banks before choosing Discovery Bank. Discovery used to be good years ago but they just seem to heading in the wrong direction... I see so many negative reviews below, it makes absolute sense to me after my experience. Overall 2 stars from me