fB
franklin B

1 reviews | Active since Jul 2018

21 Jan 2021, 11:31

DISCOVERY BANK WORST SERVISE EVER!!

Its sad to say this big of a company service is so bad,no its worse than bad.I given them 1 star by accident. Last year March Discovery changed from fnb to there own bank or somghing like that.In that change over they some how lost my details.So they back on my old details old phone number old email address they increased my credit card limit with out me knowing. So i call them numerous times(+30 times not joking)to solve this probleme.IN ALMOST A YEAR NOBODY AT DISCOVERY COULD HELP ME TO RESTORE MY CURRENT PHONE NUMBER AND ADDRESS. They just told me they have to sent it to a certain department and they will call me.Geuss what they never call me.This is the servise you get from DISCOVERY BANK. After 10 month's this issue is still not sorted out.. A really got the worst servise ever from Discovery bank....

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Replies (2)
fB
franklin B's update21 Jan 2021, 13:29
Reviewer Update
Thank you but i heard that before so let's see what happens.
All i want is to change my details on your system cause if i go into the app its correct. But wen i call discovery they provide me with my old phone number,address and email address .
SO NOW I DONT RECEIVE ANY BANKING NOTIFICATIONS.
JUST SORT THE PROBLEME OUT.
3 DIFFERENT POEPLE FROM DISCOVERY TOLD THEY WILL CALL ME BACK.Jip you geuss rite no one have call me as of yet..
Discovery Bank
Discovery Bank's reply21 Jan 2021, 17:07
Official
Hi Franklin 


I will keep a close eye on this case and provide you with feedback as soon as possible. 

Thank you for you patience in dealing with this issue. 


Regards 
Girshwin