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Shaheema T
1 reviews | Active since Jan 2014
17 Jul 2025, 11:19
Discovery Bank worst Sales, Call Centre and Digital Experience
I app**** for a Discovery Bank Credit Card in October 2024. I was called back within minutes and the sale was concluded. I received a miniscule credit limit and at point of sale I was offered access to international travel lounge but this was not the case. I logged a complaint in November. Then April 2025 I logged a complaint that I couldn't access the App. Still no response. Discovery Bank is the worst bank to deal with and the Digital and Call Centre IVR is a waste of time. Today, 17 July 2025, I requested to close the account due to poor service all around. PRETTY MARKETING DOES NOT MEAN GOOD SERVICE OR WORKING PRODUCT.
Helpful (0)
Replies (10)0
Replies (10)ST
Shaheema T's updateReviewer Update
17 Jul 2025, 14:12Hi Marusha
Thank you for the replying, if you could please assist that account is closed and that the status at credit bureau reflects "closed by client – paid in full"
Thank you
Thank you for the replying, if you could please assist that account is closed and that the status at credit bureau reflects "closed by client – paid in full"
Thank you
ST
Shaheema T's update17 Jul 2025, 14:12
Reviewer Update
Hi Marusha
Thank you for the replying, if you could please assist that account is closed and that the status at credit bureau reflects "closed by client – paid in full"
Thank you
Thank you for the replying, if you could please assist that account is closed and that the status at credit bureau reflects "closed by client – paid in full"
Thank you
ST
Shaheema T's updateReviewer Update
17 Jul 2025, 15:37Thank you Marusha. An agent called me around 3pm. To say the account will vmbe sent to another department. I asked her to confirm what the credit bureau status will be and she said only the credit department can confirm that. Actually, when she first spoke she thought I had another account with Discovery and then wanted to end the call. I'm confused with Discovery process and why there are so many hoops with servicing and existing processes.
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Shaheema T's update17 Jul 2025, 15:37
Reviewer Update
Thank you Marusha. An agent called me around 3pm. To say the account will vmbe sent to another department. I asked her to confirm what the credit bureau status will be and she said only the credit department can confirm that. Actually, when she first spoke she thought I had another account with Discovery and then wanted to end the call. I'm confused with Discovery process and why there are so many hoops with servicing and existing processes.
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Shaheema T's updateReviewer Update
17 Jul 2025, 15:43Yes please, I would be grateful for the formal closure letter.
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Shaheema T's update17 Jul 2025, 15:43
Reviewer Update
Yes please, I would be grateful for the formal closure letter.
ST
Shaheema T's updateReviewer Update
22 Jul 2025, 14:36Marusha, it has been 6 days already and no feedback or confirmation that the Discovery account is closed. This is exactly the pathetic service I expect from Discovery.
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Shaheema T's update22 Jul 2025, 14:36
Reviewer Update
Marusha, it has been 6 days already and no feedback or confirmation that the Discovery account is closed. This is exactly the pathetic service I expect from Discovery.
ST
Shaheema T's updateReviewer Update
22 Jul 2025, 15:50Hi,
Thank you for acknowledging receipt of my message. I await your reply.
Thank you for acknowledging receipt of my message. I await your reply.
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Shaheema T's update22 Jul 2025, 15:50
Reviewer Update
Hi,
Thank you for acknowledging receipt of my message. I await your reply.
Thank you for acknowledging receipt of my message. I await your reply.
ST
Shaheema T's updateReviewer Update
22 Jul 2025, 16:00Thank you Marusha
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Shaheema T's update22 Jul 2025, 16:00
Reviewer Update
Thank you Marusha
ST
Shaheema T's updateReviewer Update
23 Jul 2025, 14:15Hi Marusha
I received an email but this is my response based on account closure. Please help.
Hi
I received an email but this is my response based on account closure. Please help.
Hi
I don't have access to the Discovery app hence me closing the account. I cannot access Discovery miles and spend it. I'm happy to waive it.
The statement shows a minus amount. Please confirm if this is a credit or debit balance.
I just want to close this account as soon as possible. Ive seen other reviews that shows continuous deductions and the account was also requested to be closed.
Regards
Shaheema Tasriet
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Shaheema T's update23 Jul 2025, 14:15
Reviewer Update
Hi Marusha
I received an email but this is my response based on account closure. Please help.
Hi
I received an email but this is my response based on account closure. Please help.
Hi
I don't have access to the Discovery app hence me closing the account. I cannot access Discovery miles and spend it. I'm happy to waive it.
The statement shows a minus amount. Please confirm if this is a credit or debit balance.
I just want to close this account as soon as possible. Ive seen other reviews that shows continuous deductions and the account was also requested to be closed.
Regards
Shaheema Tasriet
ST
Shaheema T's updateReviewer Update
23 Jul 2025, 14:41Marusha, thank you for the reply. I hear you but there is a minus next to the amount and in the body of the correspondence there is no minus. It is the details like this that confusing things. Please request copy of the letter for clarity. . I will in the meantime pay the outstanding amount immediately. Please waive the Discovery miles, I don't know how to use it and I don't have access to the Discovery App.
DISCOVERY PROCESSES ARE NOT USER FRIENDLY.
DISCOVERY PROCESSES ARE NOT USER FRIENDLY.
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Shaheema T's update23 Jul 2025, 14:41
Reviewer Update
Marusha, thank you for the reply. I hear you but there is a minus next to the amount and in the body of the correspondence there is no minus. It is the details like this that confusing things. Please request copy of the letter for clarity. . I will in the meantime pay the outstanding amount immediately. Please waive the Discovery miles, I don't know how to use it and I don't have access to the Discovery App.
DISCOVERY PROCESSES ARE NOT USER FRIENDLY.
DISCOVERY PROCESSES ARE NOT USER FRIENDLY.
ST
Shaheema T's updateReviewer Update
24 Jul 2025, 10:37Hi Marusha
The account closure department hasn't responded again. There seems to be breakdown in communication with Discovery. There has always been a credit balance but they still requesting money. Please may I request that someone takes ownership. I'm really disappointed with this service from application to trying to close this account. I just want to be done with Discovery.
The account closure department hasn't responded again. There seems to be breakdown in communication with Discovery. There has always been a credit balance but they still requesting money. Please may I request that someone takes ownership. I'm really disappointed with this service from application to trying to close this account. I just want to be done with Discovery.
ST
Shaheema T's update24 Jul 2025, 10:37
Reviewer Update
Hi Marusha
The account closure department hasn't responded again. There seems to be breakdown in communication with Discovery. There has always been a credit balance but they still requesting money. Please may I request that someone takes ownership. I'm really disappointed with this service from application to trying to close this account. I just want to be done with Discovery.
The account closure department hasn't responded again. There seems to be breakdown in communication with Discovery. There has always been a credit balance but they still requesting money. Please may I request that someone takes ownership. I'm really disappointed with this service from application to trying to close this account. I just want to be done with Discovery.
ST
Shaheema T's updateReviewer Update
29 Jul 2025, 15:14Hi Marusha
Thank you for the confirmation and for your consistent engagement and follow up.
I've requested the final statement via email but again no response.
Thank you for the confirmation and for your consistent engagement and follow up.
I've requested the final statement via email but again no response.
ST
Shaheema T's update29 Jul 2025, 15:14
Reviewer Update
Hi Marusha
Thank you for the confirmation and for your consistent engagement and follow up.
I've requested the final statement via email but again no response.
Thank you for the confirmation and for your consistent engagement and follow up.
I've requested the final statement via email but again no response.