SS
Samantha S
1 reviews | Active since Nov 2020
06 May 2024, 14:44
Discovery Bank - Worst Experience Ever
The absolute worst banking experience ever. From telling me to lie about my foreign citizenships and foreign tax obligations in order to get around the glitches in the app, to managers (like Tshepiso) promising to call back over and over again and not calling back, to ignoring complaints sent via the complaint email address, to disregarding instructions to close my banking suite. What a waste of time and effort. We are better off staying with our Nedbanks, FNBs, Capitecs, African Banks. The fees are even less at these other banks. Shame on you Discovery Bank. I hope others avoid the time, effort and stress that I had to endure with you.
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Replies (1)Discovery Bank's replyOfficial
08 May 2024, 11:28Hi Samantha
Thank you for reaching out.
I am so sorry about your experience with us so far.
I see that your case is being dealt with by our Complaints team. If there is any further questions or concerns you may have, please reach out to them directly and they will be able to assist you further.
Have a good day.
Thank you,
Yuvna
Thank you for reaching out.
I am so sorry about your experience with us so far.
I see that your case is being dealt with by our Complaints team. If there is any further questions or concerns you may have, please reach out to them directly and they will be able to assist you further.
Have a good day.
Thank you,
Yuvna
Discovery Bank's reply08 May 2024, 11:28
Official
Hi Samantha
Thank you for reaching out.
I am so sorry about your experience with us so far.
I see that your case is being dealt with by our Complaints team. If there is any further questions or concerns you may have, please reach out to them directly and they will be able to assist you further.
Have a good day.
Thank you,
Yuvna
Thank you for reaching out.
I am so sorry about your experience with us so far.
I see that your case is being dealt with by our Complaints team. If there is any further questions or concerns you may have, please reach out to them directly and they will be able to assist you further.
Have a good day.
Thank you,
Yuvna
