JR
Jacqueline R
1 reviews | Active since Jan 2014
02 Dec 2024, 10:36
Discovery Bank - Worst Bank to Get Hold Of!!!
I have been trying to get through to Discovery Bank to change my PIN on my credit card as their online app tells me I am not a customer, even though I do have a credit card with them, and there is absolutely no answer. Held on for 15 minutes, got cut off, dialed back and held for another 15 then cut off again. Called back, selected option 1 for a call back only to be told "there was a problem, please continue to hold"!!!I I was considering opening a bank account with them but will most definitely not now that I know they are impossible to get hold of. Discovery, when you deal with people's money they need to speak to an actual human person on a phone number that works!!
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Discovery Bank's replyOfficial
03 Dec 2024, 13:34Hi Jacqueline
I am sorry about your experience that you have had with us so far.
I have looked at your profile and you are most definitely a Bank client. I see that you have a credit card account which you opened when we were still in a venture with FNB.
You are able to manage your account details on our website: online.discovery.bank and not the Bank app since your account was opened when we were still in a venture with FNB.
However, I see you have contacted us and requested for an account closure. This is in progress and you would need to log into our website to finalize closure on there.
Please reach out if there is anything we can assist you with.
Have a good day further.
Thank you,
Yuvna
I am sorry about your experience that you have had with us so far.
I have looked at your profile and you are most definitely a Bank client. I see that you have a credit card account which you opened when we were still in a venture with FNB.
You are able to manage your account details on our website: online.discovery.bank and not the Bank app since your account was opened when we were still in a venture with FNB.
However, I see you have contacted us and requested for an account closure. This is in progress and you would need to log into our website to finalize closure on there.
Please reach out if there is anything we can assist you with.
Have a good day further.
Thank you,
Yuvna
Discovery Bank's reply03 Dec 2024, 13:34
Official
Hi Jacqueline
I am sorry about your experience that you have had with us so far.
I have looked at your profile and you are most definitely a Bank client. I see that you have a credit card account which you opened when we were still in a venture with FNB.
You are able to manage your account details on our website: online.discovery.bank and not the Bank app since your account was opened when we were still in a venture with FNB.
However, I see you have contacted us and requested for an account closure. This is in progress and you would need to log into our website to finalize closure on there.
Please reach out if there is anything we can assist you with.
Have a good day further.
Thank you,
Yuvna
I am sorry about your experience that you have had with us so far.
I have looked at your profile and you are most definitely a Bank client. I see that you have a credit card account which you opened when we were still in a venture with FNB.
You are able to manage your account details on our website: online.discovery.bank and not the Bank app since your account was opened when we were still in a venture with FNB.
However, I see you have contacted us and requested for an account closure. This is in progress and you would need to log into our website to finalize closure on there.
Please reach out if there is anything we can assist you with.
Have a good day further.
Thank you,
Yuvna