1 reviews | Active since Jul 2023
Discovery bank worse expierence ever!
I decided to replace my Standard bank card and credit card with Discovery becuase we are sporty and though my husband and I could quilify for vitality points. I downloaded the Discovery bank app, and app**** for an account and credit card. The app requested that I load my last 3 bank statements. I downloaded my last 3 bank statements and tried to upload it, but they kept telling me on the app that the files are too big.
I called in and an agent said I should download it to pdf and try again, which I did. Another week wend by. After I have not received any feedback, I called again and an agent said I need to email my bank statements to *****@discovery.bank
I printed my FNB Bank statements to PDF and emailed it as they requested. Another week wend by, and I received no feedback. I called again, then the lady said no this is not supposed to take so long she will escalate this issue and call me back. Nobody phoned me at all. This morning I phoned again, explained the situation and the agent said my application is hanging because they send it to the ***** department because the bank statements are not clear enough and they need to confirm it with FNB. But even if they do this, the credit department already declined my application because according to them I will not be able to afford it. (The same bank statements that they send to ***** because it was not clear enough to see, the credit department decided to decline because they can’t see the statements clearly and decided according to that, that I do not qualify because I can’t afford it.)
This is the worse experience ever! If only an application is this difficult, I am sure doing any other business with Discovery must be a big pain. I won’t recommend this experience to any one I know, and will definitely not do any business with Discovery going forward.
I will look into your query and provide feedback once received.
Regards,
Yuvna
I will look into your query and provide feedback once received.
Regards,
Yuvna
I have spoken to our credit team and they have advised that your credit application was declined due to affordability. A further break down of why it was declined should be emailed to you or you would receive a notification on the banking app.
If you need any further clarification or information on your application or query you need to contact us on our toll- free number ***we are open 24/7 and we can put you through directly to our credit department to assist you going forward.
Thank you,
Yuvna
I have spoken to our credit team and they have advised that your credit application was declined due to affordability. A further break down of why it was declined should be emailed to you or you would receive a notification on the banking app.
If you need any further clarification or information on your application or query you need to contact us on our toll- free number ***we are open 24/7 and we can put you through directly to our credit department to assist you going forward.
Thank you,
Yuvna
Then please answer this: My bank statements was so unclear that Discovery sent it to the ***** department because it was too small and blury. So if its declined due to affordability (and my statements was so unclear) how could they see or calculate if I can afford it or not?
This whole experience is insane! But its your lost, there is a lot of other banks who is happy to have me as a client.
I still have not received any email or sms or any feedback regarding a "break down" as of why it was declined, also nothing on the banking app. Hello peter was and is the only way I received any feedback from Discovery bank.
Then please answer this: My bank statements was so unclear that Discovery sent it to the ***** department because it was too small and blury. So if its declined due to affordability (and my statements was so unclear) how could they see or calculate if I can afford it or not?
This whole experience is insane! But its your lost, there is a lot of other banks who is happy to have me as a client.
I still have not received any email or sms or any feedback regarding a "break down" as of why it was declined, also nothing on the banking app. Hello peter was and is the only way I received any feedback from Discovery bank.
I see that your query is with our Complaints team, they will be assisting you going forward with your query.
Please reach out to them if you require any further clarification or assistance.
Thank you,
Yuvna
I see that your query is with our Complaints team, they will be assisting you going forward with your query.
Please reach out to them if you require any further clarification or assistance.
Thank you,
Yuvna