Discovery Bank won’t take any responsibility for ***** on my account

My entire salary was de*****ed from a discovery transactional account. I was told to open a case and send an affidavit for the investigation to proceed and to determine if I’m eligible for a refund. This all occurred on the 24th of October. I’ve been calling the bank 4/5 times daily since the 28th Oct with different consultants telling me they were unable to retract the funds from the other account. The last consultant (Katlego) was so rude and kept refusing to escalate the matter because ‘the investigators and manager will tell you the same’.

I’ve entrusted Discovery with my salary, I was de*****ed and nobody is giving me a straight answer. Every other bank refunds their clients in such cases. Y am I being treated like a second class citizen by a bank that’s meant to be working with me? I’m calling non-stop and nobody has had the decency to call me back.

Far worse is how my numbers were changed on the system and how they are not even aware of it. The *****sters were able to change my login details without the bank knowing.

First I was *****ed over by discovery insure, now it’s discovery bank and I have many other products with them. I’m typing this with tears in my eyes because I’m a breadwinner and my entire family relies on this 1 income… Y is Discovery doing this? Y won’t they help me? Y r they treating me with respect such as when they were convincing me to open the account? What happened to common courtesy?