Discovery Bank Withholding My Money for Over a Week

I am extremely disappointed and frustrated with the service I have received from Discovery Bank.

Last week Thursday, I deposited money into my Discovery Bank credit card and had a remaining balance of R3,785.86, money that rightfully belongs to me. Despite having fully settled my arrears on the card, the Discovery Bank app has not allowed me to access/ transfer these funds back into my other bank account.

I contacted Discovery Bank immediately and the first agent told me the card would be reactivated within three hours. This never happened. The following day (Friday), I called again and was instructed to send my bank confirmation letter to a Discovery Bank email address (***) so that the funds could be paid into my preferred account. I sent the letter immediately and was told it would take three working days for my money to be released.

Today is Thursday, a full week later, and I have received no communication, no update and no access to my money. My account remains locked, and the R3,785.86 that I should be able to use is still being withheld by Discovery Bank.

This situation has caused me major inconvenience, and I am highly dissatisfied with how poorly this matter has been handled. I simply want my money transferred to the account for which I have already provided the confirmation letter, and I want clarity on why my account is still locked despite following every instruction given by your agents.