ZM
Zandile M
1 reviews | Active since May 2021
02 Nov 2021, 14:59
Discovery Bank with their pathetic service.
Few months back I wrote my review about Discovery bank, they promised to help me but till today I haven’t been helped.
I was cloned an amount of +\- R8000, I reported with the bank and I also provided all the information they needed, I’ve been following on this for more than a year now but no help. Can you please assist me on this because I’m really tired of following people who should have done their job on top of that I’m still paying every month for this credit card that I don’t even use for more than a year.
Helpful (0)
Replies (3)0
Replies (3)
Discovery Bank's replyOfficial
02 Nov 2021, 17:03Hi, Zandile
Thank you for bringing this matter to our attention. We have escalated this matter with our line manager and feedback will be provided.
Regards,
Lebohang
Regards,
Lebohang
Discovery Bank's reply02 Nov 2021, 17:03
Official
Hi, Zandile
Thank you for bringing this matter to our attention. We have escalated this matter with our line manager and feedback will be provided.
Regards,
Lebohang
Regards,
Lebohang
ZM
Zandile M's updateReviewer Update
02 Nov 2021, 22:25Hi Lebohang
I’ve been communicating with your line manager for over a year now by the name of Nancy, can you please escalate this matter to someone who can help me not her.
I’ve been communicating with your line manager for over a year now by the name of Nancy, can you please escalate this matter to someone who can help me not her.
ZM
Zandile M's update02 Nov 2021, 22:25
Reviewer Update
Hi Lebohang
I’ve been communicating with your line manager for over a year now by the name of Nancy, can you please escalate this matter to someone who can help me not her.
I’ve been communicating with your line manager for over a year now by the name of Nancy, can you please escalate this matter to someone who can help me not her.
Discovery Bank's replyOfficial
03 Nov 2021, 12:20Hi, Zandile
Please accept my apologies for the delay in responding to you. Our ***** department has provided the following feedback regarding your case:
Your ***** case *** was first logged on 10 July 2020, and our ***** investigators requested that you complete a dispute form and return it, in order to assist you further. Our ***** consultants tried to contact you several times, to obtain the form from you, but were unsuccessful. As a result, we could not action your dispute with the merchants bank.
We received your complaint on 06 April 2021, where you followed up on this ***** case. At this stage we could not process your dispute as it was outside of the dispute timeframe of; 120day from transaction date. This means, you will need to contact the merchant directly for a refund.
Please contact our ***** Team on *** for further assistance.
Regards,
Lebohang
Discovery Bank's reply03 Nov 2021, 12:20
Official
Hi, Zandile
Please accept my apologies for the delay in responding to you. Our ***** department has provided the following feedback regarding your case:
Your ***** case *** was first logged on 10 July 2020, and our ***** investigators requested that you complete a dispute form and return it, in order to assist you further. Our ***** consultants tried to contact you several times, to obtain the form from you, but were unsuccessful. As a result, we could not action your dispute with the merchants bank.
We received your complaint on 06 April 2021, where you followed up on this ***** case. At this stage we could not process your dispute as it was outside of the dispute timeframe of; 120day from transaction date. This means, you will need to contact the merchant directly for a refund.
Please contact our ***** Team on *** for further assistance.
Regards,
Lebohang