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Valentina M

1 reviews | Active since Jun 2018

17 Dec 2021, 14:05

Discovery Bank Will Not Close Credit Card Account

I have been trying to close my credit card account with Discovery Bank for almost a month now, they have even debited bank charges after I requested for the credit card to be closed. Every time I call the contact centre I am told they are looking into the issue. Discovery Bank - a very simple request - please reverse the bank charges and close the credit card account, it's not too much to ask for is it???

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Replies (7)
Discovery Bank
Discovery Bank's reply17 Dec 2021, 14:20
Official
Hi Valentina

I'm sorry to hear that. I'm unable to pick up your profile based on the information you provided.

Please private message your ID number so that I can assist.

Regards
AJ
Discovery Bank
Discovery Bank's reply17 Dec 2021, 14:56
Official
Thank you, Valentina. 

I see that a case has already been logged by one of our agents. It has also been escalated.

Regards
AJ
Discovery Bank
Discovery Bank's reply17 Dec 2021, 15:03
Official
The incorrect case was logged initially which is why there was a delay. This should be done within the next couple of working days.

Regards
AJ
Discovery Bank
Discovery Bank's reply17 Dec 2021, 15:10
Official
Sure thing. 

AJ
VM
Valentina M's update28 Dec 2021, 11:59
Reviewer Update
Surprise surprise, after all the empty promises Discovery Bank have STILL NOT CLOSED MY CREDIT CARD. It is not my fault that your employee did not do the correct procedure the first time I called to request the closure of the credit card. Now you have added bank charges onto the card account that you were meant to have closed weeks ago. How difficult is it to close one credit card???????? Kindly ensure these bank charges are reversed and the credit card CLOSED today, I am not interested in empty promises and excuses!!!!
VM
Valentina M's update09 Jan 2022, 10:02
Reviewer Update
No response from Discovery to date. Empty promises. No action at all. Very disappointing. They are very quick to take your money but there is absolutely no customer service.
Discovery Bank
Discovery Bank's reply13 Jan 2022, 20:00
Official
Hi Valentina

I'm really sorry to hear that. I'm finding out what happened and why it has taken so long and I'll ensure this gets resolved immediately.

Regards
AJ