Discovery Bank… why did I bother to change banks.

joined Discovery Bank a few months ago as I was frustrated with poor service from my existing bank.

When I joined Discovery Bank there was zero queries, however after a recent trip I encountered an issue where a refund was not done on my Discovery card.

To date I have spoken to 6 agents over several days, been **** to 4 times, sent the wrong information twice and that’s after confirmation they understand what is needed. Had my request escalated to a manager promising it will be resolved the same day and still nothing…

The simple ask… A letter from Discovery Bank stating I did not receive the refund of said funds to my card ***

What absolutely disgusts me, is this episode has me over 20K out of pocket for almost a month and Discovery is so reactive, dragging their feet and not supportive to help. Every call requires a rating, but every call my issue is not resolved and needs to drag into the next day and the next. So what is the point ? Escalation to supervisor has had zero impact, just more lip service. So I ask myself, why did I bother moving to Discovery Bank?