KM
Kel M
1 reviews | Active since May 2026
10 May 2026, 12:27
Discovery bank - where did my money go?
I transferred money from an overseas account to my Discovery credit card. The money never reached my account. Now I have to contact the foreign bank for documentation and proof of payment as they won't accept the proof of payment I generated from my online banking profile. Firstly, in all the time I have transferred money to other SA banks, this has NEVER happened before. With the other banks, the process is seamless. I transfer and within a day or two the money reflects. Discovery is supposed to be one of the top banks, but based on this experience, I will be closing my account with them very soon. Now the burden is on me to try and find out what happened to my money and try and recover it!
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Replies (2)
Discovery Bank's replyOfficial
10 May 2026, 12:40Hi Kel,
Thank you for reaching out to us.
We are sorry to hear about the experience you have had with us. We are looking into your query, and we will revert with feedback.
Regards,
The Discovery Bank Team
Thank you for reaching out to us.
We are sorry to hear about the experience you have had with us. We are looking into your query, and we will revert with feedback.
Regards,
The Discovery Bank Team
Discovery Bank's reply10 May 2026, 12:40
Official
Hi Kel,
Thank you for reaching out to us.
We are sorry to hear about the experience you have had with us. We are looking into your query, and we will revert with feedback.
Regards,
The Discovery Bank Team
Thank you for reaching out to us.
We are sorry to hear about the experience you have had with us. We are looking into your query, and we will revert with feedback.
Regards,
The Discovery Bank Team
KM
Kel M's updateReviewer Update
20 May 2026, 19:44Hi Discovery bank team,
Thank you for looking into my query. Unfortunately you did not provide me with any feedback and I had to phone the customer service line to follow up a couple of times. After obtaining the MT 103 from the overseas bank Discovery now says they never received the money... Best of all, I have to contact my bank again to request another document.. This has never ever happened when I transferred to ABSA, FNB and Standard Bank so I really find this very strange. After emailing your complaints department almost two weeks ago I haven't had any response. So I guess next step is the Ombudsman.
Regards.
A very unimpressed client.
Thank you for looking into my query. Unfortunately you did not provide me with any feedback and I had to phone the customer service line to follow up a couple of times. After obtaining the MT 103 from the overseas bank Discovery now says they never received the money... Best of all, I have to contact my bank again to request another document.. This has never ever happened when I transferred to ABSA, FNB and Standard Bank so I really find this very strange. After emailing your complaints department almost two weeks ago I haven't had any response. So I guess next step is the Ombudsman.
Regards.
A very unimpressed client.
KM
Kel M's update20 May 2026, 19:44
Reviewer Update
Hi Discovery bank team,
Thank you for looking into my query. Unfortunately you did not provide me with any feedback and I had to phone the customer service line to follow up a couple of times. After obtaining the MT 103 from the overseas bank Discovery now says they never received the money... Best of all, I have to contact my bank again to request another document.. This has never ever happened when I transferred to ABSA, FNB and Standard Bank so I really find this very strange. After emailing your complaints department almost two weeks ago I haven't had any response. So I guess next step is the Ombudsman.
Regards.
A very unimpressed client.
Thank you for looking into my query. Unfortunately you did not provide me with any feedback and I had to phone the customer service line to follow up a couple of times. After obtaining the MT 103 from the overseas bank Discovery now says they never received the money... Best of all, I have to contact my bank again to request another document.. This has never ever happened when I transferred to ABSA, FNB and Standard Bank so I really find this very strange. After emailing your complaints department almost two weeks ago I haven't had any response. So I guess next step is the Ombudsman.
Regards.
A very unimpressed client.