DISCOVERY BANK ??? WHAT KIND OF BANK ARE THEY

For months we have been trying to close the account. First the computer didn't like the sound in the background (said there was too much - whose working there the computer or the people!) Then numerous emails with no reply. Phone calls that just didn't get answered - we are retired and need our airtime for other things. Eventually yesterday got through was given a Case No. to cancel, BUT HEY WAIT FOR IT, it will take 2 months ???? I Think they need to contact Virgin Money - it took 2 emails one requesting closure and then one giving the information they required. The credit card account charges fees each month and they are taking the fees each month - nothing is being spent on the cards - why the procrastination? So now it is a waiting game.....