JS
Jacques S
1 reviews | Active since Nov 2012
10 Sept 2026, 11:41
Discovery Bank.... what arrogant staff and managers!!!
I have tried to open an account with this bank. The staff treated me like an idiot and cannot understand that I do not earn a salary as I am the owner of more than one business with more than sufficient income. After 15 phone calls to try and get documents verified, they still could not get that far. Every time they want something else. Discovery Bank insulted me. They need to apologise at the very least. How dare they allow their staff to do this. One Manager Nolo (refuses to give her surname) challenged me and arrogantly supp**** a reference number ***1. How do you have such people in your service?
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Replies (2)
Discovery Bank's replyOfficial
10 Sept 2026, 12:06Hi Jacques,
Thank you for bringing this to our attention.
We are sorry to hear about your experience and understand your frustration. Please be assured that we are looking into this matter as a priority.
We sincerely apologize for any inconvenience caused and will provide you with feedback as soon as possible.
Regards,
The Discovery Bank Team
Thank you for bringing this to our attention.
We are sorry to hear about your experience and understand your frustration. Please be assured that we are looking into this matter as a priority.
We sincerely apologize for any inconvenience caused and will provide you with feedback as soon as possible.
Regards,
The Discovery Bank Team
Discovery Bank's reply10 Sept 2026, 12:06
Official
Hi Jacques,
Thank you for bringing this to our attention.
We are sorry to hear about your experience and understand your frustration. Please be assured that we are looking into this matter as a priority.
We sincerely apologize for any inconvenience caused and will provide you with feedback as soon as possible.
Regards,
The Discovery Bank Team
Thank you for bringing this to our attention.
We are sorry to hear about your experience and understand your frustration. Please be assured that we are looking into this matter as a priority.
We sincerely apologize for any inconvenience caused and will provide you with feedback as soon as possible.
Regards,
The Discovery Bank Team
JS
Jacques S's updateReviewer Update
10 Sept 2026, 13:06..... and that is as far as this will go..... we apologize but that gives us the right to never get it right. Now let me see if somebody will contact me and sort it out. There must be an apology for treating me like an idiot.
JS
Jacques S's update10 Sept 2026, 13:06
Reviewer Update
..... and that is as far as this will go..... we apologize but that gives us the right to never get it right. Now let me see if somebody will contact me and sort it out. There must be an apology for treating me like an idiot.