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Ian L

1 reviews | Active since Mar 2021

17 Mar 2022, 08:14

Discovery Bank what a joke

I opened an account in 2020. I then left my employer to join another Company. Three months ago I dicided I would like to utilize Discovery Bank.

Needless too say the costs have been accumilating and my app does not work. I phone customer care 8 times, to change my email adress and phone number. I get a reference and get told it will be done in 25 to 48 hours.

Two months later still nothing. Wanted to change may salary to be paid into Discovery Bank. But without a doubt never ever wil this happen.

I am so disapointed in Discovery Bank. There is no branches and no alternetave but phoning with no success.

In these times you should hold on to you customers. But you could not care a less.

0
Replies (3)
Discovery Bank
Discovery Bank's reply17 Mar 2022, 12:47
Official
Good Day Ian 
 
Thank you for bringing your concerns to our attention. 
 
Please note, due to your account being open regardless of you not making use of it fees were debited to your Discovery Bank account monthly. The fees debited to the account are valid and cannot be reversed. 
 
Please advise what error message you get when attempting to login on the Bank app. 
 
Regards
Nicole 
IL
Ian L's update17 Mar 2022, 12:56
Reviewer Update
Nicole it does not matter what you say. I am trying to utilize this account to justify the bank fees. I never disputed the feel. I am upset because I cant utilize the account.

After numerous calls to you customer care they have promise to get your back office to sort out my email adress and telephone number. I don't get otp's. This has been on going for two months. I think if you are fair you understand my frustration.

I wanted to change my salary to Discovery Bank. But if things work this way I'll pay for the fees and close the account and tell everyone I know what I have experienced with your Bank.

Please do see if You might be able to sort it out. I think its highly unlikely. But Anyway this is my feelings and the type of service I received. From a Bank that I must trust to keep my money safe.
Discovery Bank
Discovery Bank's reply01 Apr 2022, 16:06
Official
Hi Ian

I'm really sorry for the frustration that was caused.

If your issue hasn't been resolved, please let us know and we'll assist.

Regards