Discovery Bank - what a joke

I am under debt review as a result of covid and not being able to get a job for 2 years. If I could halt the process I would as I am now in a good position. Be that as it may. I pay for Vitality money monthly, my credit card is paid by the debt counsellors and I top it up to meet the monthly payment requirements. Now because its been flagged as debt review my account is apparently not in good standing, yet it is UP TO DATE. So now I am not eligible for any of the rewards that I PAY FOR on a monthly basis but they are quite happy to take my money. I requested a call back from management, no one called, I get a ****le on social media responding to my query. Do not deal with Discovery Bank, you will get passed from pillar to post, they won't assist you and you don't have a direct line of communication.