Discovery Bank - what a joke!!!!!

Discovery Bank, what a joke. Don't even think of initiating anything with this bank. Their processes DO NOT work, their customers need to chase after them, they DO NOT call you back even though they promise they will, and they resolve nothing.

I had a discovery credit card which was managed by FNB, used it for years without any issues. Discovery Bank in their infinite wisdom decided that they will be managing the card, I had no issue with FNB managing the card. So now I cannot access the card, and I cannot order a card. Numerous phone calls to agents and bankers resolve absolutely NOTHING. Promises of agents and bankers to call me back were LIES, no one has phoned me back, not even one person. I would even accept it if they phoned to say that they are still busy with the issue, but NO. Today was the 5th day I have been phoning, today they reached a new low, after 25 minutes of holding on the line for the banker they just disconnected the call.

This is unacceptable. From a company with an amazing health service to come up with SUCH a bad service is unbelievable.

AND STILL NO FEEDBACK FROM ANYONE!!!!!!!!!

And I know in writing this, they do no even care that they have such bad ratings.

Hellopeter needs to offer minus to the star rating, because even one star was generous.