Discovery Bank waisting my time

I got a message on the Discovery Banking App that my card was ready for collection, i called today 03/10/2022 and asked if my wifes card is also available where i was told both is at 1 Discovery Place. We are now sitting for close to a hour and nobody can locate our cards. We drove especially from Krugersdorp for our cards. I am regretting swopping banks to Discovery Bank. If they cannot even locate our cards how are we going to steuggle when we have issues.