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thobani N

1 reviews | Active since May 2024

03 May 2024, 08:10

Discovery bank/ Vitality travel is a ****

I booked a flight with cemair, with discovery bank travel/vitality more than a month's notice. I had to cancel because the weather in cape town was bad and rocking the daisies was postponed, I cancelled the flights within 24hours. I contacted the airline, and they explained they could refund me my flights coming back but would credit the amount for rest. I called discovery to initiate a refund, they gave me the run around, eventually got back to me this year with a refund of R1011,40 out of the R6545.00 that left my account. The discounts aren't worth the headache I have been experiencing with Discovery and Cemair. I would not recommend using that booking option with them, you will regret it, as I am now.

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Replies (1)
Discovery Bank
Discovery Bank's reply03 May 2024, 12:15
Official
Dear Thobani, 

Thank you for bringing this to our attention. Please allow us some time to investigate this matter and then get back to  you with the feedback. 

Kind regards 
Tyrone