MP
Matheus P

1 reviews | Active since Aug 2020

07 Oct 2020, 22:34

Discovery Bank useless. Not Worth

I've being using Discovery products for more than 4 years and no complain, until they started the Discovery Bank.

I had previously a discovery card, and when it moved to Discovery Bank (automatically, I had to send out to them multiple times the same documents.

I was never able to login in the app, as it says I am not a client from Discovery bank, but the website works fine.

And now, I ad my card ******, I call Discovery Bank to have the card cancelled and get a new one, and they come with the information that my card was cancelled but they cannot issue a new one, because...well there is no reasons why, jsut the system cannot generate a new card.

So now I have an account with Discovery Bank, but no card to use. I have access to the online banking but not access in the app. I am just a number in the system to say they have clients but it is useless (at least for me, for them I am still a good statistic).

If you want to use Discovery Bank, feel free and wish you good luck but be aware their system has a lot of serious bugs and can impact you.

0
Replies (2)
Discovery Bank
Discovery Bank's reply29 Oct 2020, 17:33
Official
Hi Matheus Sorry if we haven’t answered your query yet. It’s also frustrating for us because we aim to give you the best service. If you still need help, we’d like to fix this. Please resend us the details so we can get back to you quickly.  RegardsDiscovery Bank 
MP
Matheus P's update29 Oct 2020, 21:29
Reviewer Update
Hello,

Before you wrote this I got 2 calla from 2 different agents about queries I did in the call centre and both agents (again) confirmed they cannot help me.

Which details you need from my side?

I will send privately my phone number

Regards