ZM
Zaheer M
1 reviews | Active since Nov 2013
04 Apr 2022, 12:54
Discovery Bank - Useless
Pathetic Service - this bank will not allow me access to my bank statement - it must be done via their app, which has failed on numerous occasions. No other banking institute is adamant to force a product on their consumer like this pathetic institute. I have logged a complaint with the banking ombudsman but the level of service from Discovery is unacceptable and quite honestly pathetic. Avoid them at all costs.
Helpful (0)
Replies (5)0
Replies (5)
Discovery Bank's replyOfficial
04 Apr 2022, 13:05Hi, Zaheer
Thank you for bringing this matter to our attention. You can access your statements on the Discovery Bank App or website and there’s security verification that needs to be completed on your side in order to view or access your statement. Two factor authentication feature is required on the Discovery Bank website which is mandatory process which is in line with cyber security policy in protection of your information.
Please follow the process in order to access your statements.
Regards,
Lebohang
Thank you for bringing this matter to our attention. You can access your statements on the Discovery Bank App or website and there’s security verification that needs to be completed on your side in order to view or access your statement. Two factor authentication feature is required on the Discovery Bank website which is mandatory process which is in line with cyber security policy in protection of your information.
Please follow the process in order to access your statements.
Regards,
Lebohang
Discovery Bank's reply04 Apr 2022, 13:05
Official
Hi, Zaheer
Thank you for bringing this matter to our attention. You can access your statements on the Discovery Bank App or website and there’s security verification that needs to be completed on your side in order to view or access your statement. Two factor authentication feature is required on the Discovery Bank website which is mandatory process which is in line with cyber security policy in protection of your information.
Please follow the process in order to access your statements.
Regards,
Lebohang
Thank you for bringing this matter to our attention. You can access your statements on the Discovery Bank App or website and there’s security verification that needs to be completed on your side in order to view or access your statement. Two factor authentication feature is required on the Discovery Bank website which is mandatory process which is in line with cyber security policy in protection of your information.
Please follow the process in order to access your statements.
Regards,
Lebohang
ZM
Zaheer M's updateReviewer Update
04 Apr 2022, 13:31Good Day Lebohang: That's exactly my problem this query was logged with your institute over 6 weeks ago and I keep getting told its the only way it can be done. So reluctantly I downloaded your phone app which I don't use for any other banking or financial institutes as I am in front of a PC 24/7 & prefer to do my banking this way. But none the less installed the app and log on but in the app I receive a notification that I would like to view my web statement but nowhere does it allow for me to accept this notification and hence my web browser keeps logging out. Now I really don't understand the rational for logging into an app to log into a web browser absolutely ridiculous. Have u not heard of OTP or other verification processes - unacceptable that a company like discovery feels the need to force there products on their consumer.
ZM
Zaheer M's update04 Apr 2022, 13:31
Reviewer Update
Good Day Lebohang: That's exactly my problem this query was logged with your institute over 6 weeks ago and I keep getting told its the only way it can be done. So reluctantly I downloaded your phone app which I don't use for any other banking or financial institutes as I am in front of a PC 24/7 & prefer to do my banking this way. But none the less installed the app and log on but in the app I receive a notification that I would like to view my web statement but nowhere does it allow for me to accept this notification and hence my web browser keeps logging out. Now I really don't understand the rational for logging into an app to log into a web browser absolutely ridiculous. Have u not heard of OTP or other verification processes - unacceptable that a company like discovery feels the need to force there products on their consumer.
Discovery Bank's replyOfficial
05 Apr 2022, 10:11Hi, Zaheer
Apologies on delayed response. Please send your Discovery Bank App version number.
Regards,
Lebohang
Apologies on delayed response. Please send your Discovery Bank App version number.
Regards,
Lebohang
Discovery Bank's reply05 Apr 2022, 10:11
Official
Hi, Zaheer
Apologies on delayed response. Please send your Discovery Bank App version number.
Regards,
Lebohang
Apologies on delayed response. Please send your Discovery Bank App version number.
Regards,
Lebohang
Discovery Bank's replyOfficial
05 Apr 2022, 14:12Hi, Zaheer
Thank you for providing your Bank App number. Your case is setting with Ombudsman therefore we are unable to assist you any further in this platform.
Regards,
Lebohang
Thank you for providing your Bank App number. Your case is setting with Ombudsman therefore we are unable to assist you any further in this platform.
Regards,
Lebohang
Discovery Bank's reply05 Apr 2022, 14:12
Official
Hi, Zaheer
Thank you for providing your Bank App number. Your case is setting with Ombudsman therefore we are unable to assist you any further in this platform.
Regards,
Lebohang
Thank you for providing your Bank App number. Your case is setting with Ombudsman therefore we are unable to assist you any further in this platform.
Regards,
Lebohang
Discovery Bank's replyOfficial
06 Apr 2022, 10:00Hi, Zaheer
We apologies for any inconvenience caused please wait for feedback from ombudsman we are unable to assist in this platform any further.
Regards,
Lebohang
We apologies for any inconvenience caused please wait for feedback from ombudsman we are unable to assist in this platform any further.
Regards,
Lebohang
Discovery Bank's reply06 Apr 2022, 10:00
Official
Hi, Zaheer
We apologies for any inconvenience caused please wait for feedback from ombudsman we are unable to assist in this platform any further.
Regards,
Lebohang
We apologies for any inconvenience caused please wait for feedback from ombudsman we are unable to assist in this platform any further.
Regards,
Lebohang