DISCOVERY BANK: USELESS - APP DOESN'T WORK - ACCOUNT FROZEN.

Beyond exasperated. My son opened an account a month ago with my help, the GEO Location wasn't an option. We have in the last week, supp**** all of the documents you have requested to confirm proof of residence and more, the app isn't working, we can't upload, we have emailed your FICA department, your Client Documents department numerous times. No joy!!! My son's account is frozen, and this has to be the absolute hardest bank to deal with. As per the 3 calls to you today, that money is required for his medication, Its not my fault your app doesn't work!!!!! Please unfreeze his money, so we can close the account. Absolutely useless bank. Your consultants stated it would be resolved today and escalated, same story as the last few days. It hasn't been.