Discovery Bank ***** Unit Complaint

I would just like to log a further complaint about an ongoing investigation with regards to a ***** case being investigated on my account. I opened the case on the 13th of June.

There was an amount that was reversed back into my account which was less than the amount that was taken. I haven't had any response from the discovery team to this day in any regard.

I don't know what else to do or how to resolve the matter or who to talk to. I have been calling the ***** line tirelessly to follow up on my complaint and I haven't received any feedback from an investigator or managers. I have been told 4 times by the ***** department that a manager will call me back and nothing happens.

I am on the brink of canceling my banking with Discovery as this is poor service.