Discovery bank: ********* behaviour

I requested that my credit card be cancelled approximately 2 weeks ago. I was told it would be cancelled within 5 working days. More than 5 days later I received an email saying that the CARD was cancelled. The account was NOT closed (I posted about this previously).

Further to this, Discovery bank then proceeded to deduct R50 (I assume as account fees) from my FNB account (How can they even do that now that they are a separate bank and are not linked on my FNB account..... seems like theft)..... The point being that they are still deducting account fees weeks after I requested the account be closed. I would never recommend Discovery bank to anyone - in fact, I would go out of my way to DISCOURAGE people from banking with them.