Discovery Bank unable to look into account settlement issues.

Not even worth a rating, my money and my time. The problem with this issue is that you struggle to get your account settled once you ask for closure or an account settlement quote/fee. I have paid my whole credit card with a once-off payment 19 January, keeping in mind that I still owe the interest amount. I requested on February 7th for an account settlement fee. I received an SMS from Discovery on 20 February saying they'll place a lock on my account, etc... (Nearly two weeks later).

I couldn't pay the settlement because of Banking app issues, then Client Support closed the request. I logged a new request 23 February complaining that the original request wasn't resolved and I followed up 28 February and again 6th March.

I logged a complaint on 6 March and they came back to me on the 12th of March saying I didn't pay the settlement amounts after they knew that I am unable to do so (second time)... they immediately closed the complaint saying I didn't pay the settlement amount they will send a new settlement quotation which I received on the 18th and 20th of March with steps on how to do an online transfer and that they are putting a lock on the account once again.

I was furious at this stage. I asked them how is it possible to pay more than R20 000 (20 grand) that reflected and I can't even pay a simple amount of about R330 after asking for settlement? On the 22nd they rep**** back saying I didn't do the payment, after they knew twice that my bank cannot make the transfer via any platform to my Discovery account. They closed the call again!

I logged another call 22 March (forwarding the original e-mail) saying that I am still struggling to pay the settlement amount as the banking app tells me the recipient is not valid. (Third time I've told them I am unable to do payment because of an issue at Discovery or with the Discovery Bank account). I called my bank and they confirmed that it is an account issue at Discovery which Discovery needs to resolve. I followed up the 28th of March and still haven't received a reply until today 3rd April. I and received a reply from complaints@discovery yesterday 2 April after silence since 12 March saying:

Please note that the case has now been closed due to no payment being received and your account will remain active. However, you may contact our bankers should you still wish to close your account and a new request will be logged.

@Discovery you received my reply in all CAPS today. Your staff dealing with these types of requests requires a lot more training, seriously. It takes your staff 6 to 23 days to reply.. I'll even hand deliver the amount owed in 10c coins if I really have to.

P.S Do not call me as I will never be in a sane mindset to speak to any one related to the word Discovery.