Discovery bank unable to fix the mess they have caused

I was super excited to move over to Discovery Bank as I love the principle of a behavioural bank but what a disappointment the service was!!I phoned to enquire about transferring my debit orders and was told that I simply need to complete a document and that all will be taken care of by the bank. My instruction to the bank read clearly that all changes had to be done by 25 February as I needed all the debit orders to change at the same time. Two weeks ago I received notification that 4 of Life cover`s bank details were changed to be debited from the Discovery bank account on the 5th of February!!I phoned the Bank and was told that they never gave the instruction. After not receiving any response on my emails either I contacted a friend of mine who then directed me to the correct person.I then had to learn that they cannot transfer the debit orders from companies like Wesbank, for instance. I also had to learn that they could correct the mess they caused on my Life covers but NOT my Insurance. And this I learnt only after my Discovery Bank account was debited by Insure and the debit order was rejected. There was no provision made for that as I was under the impression that the debit orders were corrected. I now have an Insurance premium that was not paid, a bad record on my bank account and a bad record on my Insurance payment profile.I have questioned this and was informed that it was escalated and that management would respond. Sadly I am still waiting on management to respond on an enquiry that I had in December.I feel that I have no other option but to write this review as this might be the only way to get this resolved.