pT
peter T
1 reviews | Active since Jul 2020
04 Nov 2025, 11:07
Discovery bank *****ulant transaction
we were hacked and a discovery account holder diverted a customer payment to a discovery account holders account,my customer did inform discovey and got their bank FNB to report and also reported to the SAP and they are investergating.luckly my customer did not do emmidate payment and discovery put hold on account and they are investergating with their ***** department,this is now been going on for over 4-weeks [16/10/25 my customer contacts Discovery on a regular basis,but say the investergation is in process,and we will be contacted once the investergation is completed,the problem is we are a small business and the amount of R135,700.23 and an aditional amount of R6724.05 which was another diverertion is extreamly damaging to our cash flow,as we are a small business and this is really causing issues with our suppliers and would like to get up-date so at least we can comunicate with our suppliers, your urgent attention to this unfortunate matter would be highly appricated best regards peter tuohy mj manufacturing T/A The office furniture warehouse *** ***
Helpful (0)
Replies (9)0
Replies (9)
Discovery Bank's replyOfficial
04 Nov 2025, 11:23Hi Peter,
I sincerely apologize for the experience you and your customer had with us.
I understand the frustration this has caused both you and your customer. Kindly ask the customer to reach out to us directly so we can confirm the details of the query and escalate it accordingly.
Kind regards,
Onthatile
I sincerely apologize for the experience you and your customer had with us.
I understand the frustration this has caused both you and your customer. Kindly ask the customer to reach out to us directly so we can confirm the details of the query and escalate it accordingly.
Kind regards,
Onthatile
Discovery Bank's reply04 Nov 2025, 11:23
Official
Hi Peter,
I sincerely apologize for the experience you and your customer had with us.
I understand the frustration this has caused both you and your customer. Kindly ask the customer to reach out to us directly so we can confirm the details of the query and escalate it accordingly.
Kind regards,
Onthatile
I sincerely apologize for the experience you and your customer had with us.
I understand the frustration this has caused both you and your customer. Kindly ask the customer to reach out to us directly so we can confirm the details of the query and escalate it accordingly.
Kind regards,
Onthatile
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peter T's updateReviewer Update
04 Nov 2025, 14:30Thankyou Onthatile,
can you please send your contact details,phone and mail add as calling discovery bank wil be a long process to find you,once we have this my customer will call you to hopefull get some constructive feed back?
thanks
peter ***
can you please send your contact details,phone and mail add as calling discovery bank wil be a long process to find you,once we have this my customer will call you to hopefull get some constructive feed back?
thanks
peter ***
pT
peter T's update04 Nov 2025, 14:30
Reviewer Update
Thankyou Onthatile,
can you please send your contact details,phone and mail add as calling discovery bank wil be a long process to find you,once we have this my customer will call you to hopefull get some constructive feed back?
thanks
peter ***
can you please send your contact details,phone and mail add as calling discovery bank wil be a long process to find you,once we have this my customer will call you to hopefull get some constructive feed back?
thanks
peter ***
Discovery Bank's replyOfficial
04 Nov 2025, 15:41Hi Peter,
Kindly advise the client to reach out to us via this platform, or alternatively, they can contact our bankers directly on the toll-free number ***.
We’ll be happy and ready to assist.
Kind regards,
Onthatile
Kindly advise the client to reach out to us via this platform, or alternatively, they can contact our bankers directly on the toll-free number ***.
We’ll be happy and ready to assist.
Kind regards,
Onthatile
Discovery Bank's reply04 Nov 2025, 15:41
Official
Hi Peter,
Kindly advise the client to reach out to us via this platform, or alternatively, they can contact our bankers directly on the toll-free number ***.
We’ll be happy and ready to assist.
Kind regards,
Onthatile
Kindly advise the client to reach out to us via this platform, or alternatively, they can contact our bankers directly on the toll-free number ***.
We’ll be happy and ready to assist.
Kind regards,
Onthatile
pT
peter T's updateReviewer Update
04 Nov 2025, 16:22Hi Onthatile,
the numbers on Hello peter are not shown it has stars and there for cant contact you,i called Discovery bank and they are not able to put me through to you they gave me 2 numbers will try now but need some sort of feed back and how are we going to do this
even if i put my mail address i think it will block with stars like this ***
let me try mail add info at theofw co za put the dots
or 083 Two Five One Six 0 One Five
the numbers on Hello peter are not shown it has stars and there for cant contact you,i called Discovery bank and they are not able to put me through to you they gave me 2 numbers will try now but need some sort of feed back and how are we going to do this
even if i put my mail address i think it will block with stars like this ***
let me try mail add info at theofw co za put the dots
or 083 Two Five One Six 0 One Five
pT
peter T's update04 Nov 2025, 16:22
Reviewer Update
Hi Onthatile,
the numbers on Hello peter are not shown it has stars and there for cant contact you,i called Discovery bank and they are not able to put me through to you they gave me 2 numbers will try now but need some sort of feed back and how are we going to do this
even if i put my mail address i think it will block with stars like this ***
let me try mail add info at theofw co za put the dots
or 083 Two Five One Six 0 One Five
the numbers on Hello peter are not shown it has stars and there for cant contact you,i called Discovery bank and they are not able to put me through to you they gave me 2 numbers will try now but need some sort of feed back and how are we going to do this
even if i put my mail address i think it will block with stars like this ***
let me try mail add info at theofw co za put the dots
or 083 Two Five One Six 0 One Five
Discovery Bank's replyOfficial
04 Nov 2025, 16:32Hi Peter,
Yes, I only assist on this platform and I am not permitted to assist with query without speaking to the account holder.
Hence I advised for your customer to reach out to us so we can assist and escalate the matter to the relevant team.
Kind Regards,
Onthatile
Yes, I only assist on this platform and I am not permitted to assist with query without speaking to the account holder.
Hence I advised for your customer to reach out to us so we can assist and escalate the matter to the relevant team.
Kind Regards,
Onthatile
Discovery Bank's reply04 Nov 2025, 16:32
Official
Hi Peter,
Yes, I only assist on this platform and I am not permitted to assist with query without speaking to the account holder.
Hence I advised for your customer to reach out to us so we can assist and escalate the matter to the relevant team.
Kind Regards,
Onthatile
Yes, I only assist on this platform and I am not permitted to assist with query without speaking to the account holder.
Hence I advised for your customer to reach out to us so we can assist and escalate the matter to the relevant team.
Kind Regards,
Onthatile
pT
peter T's updateReviewer Update
04 Nov 2025, 16:51so basically we have achieved nothing with discovery bank
we supp**** office furniture to a customer and the invoice was redirected to a discovery Gold transaction account, my customer via their bank FNB made contact with Discovery with all the correct details, this was around 16th October, when my customer call for update the response is on going investigating.
considering that my customer did not do immediate payment and reported same day, cant understand the hold up??
today i have spent 2/3 hours trying to get feed back and some idea of update.
regard
peter tuohy
we supp**** office furniture to a customer and the invoice was redirected to a discovery Gold transaction account, my customer via their bank FNB made contact with Discovery with all the correct details, this was around 16th October, when my customer call for update the response is on going investigating.
considering that my customer did not do immediate payment and reported same day, cant understand the hold up??
today i have spent 2/3 hours trying to get feed back and some idea of update.
regard
peter tuohy
pT
peter T's update04 Nov 2025, 16:51
Reviewer Update
so basically we have achieved nothing with discovery bank
we supp**** office furniture to a customer and the invoice was redirected to a discovery Gold transaction account, my customer via their bank FNB made contact with Discovery with all the correct details, this was around 16th October, when my customer call for update the response is on going investigating.
considering that my customer did not do immediate payment and reported same day, cant understand the hold up??
today i have spent 2/3 hours trying to get feed back and some idea of update.
regard
peter tuohy
we supp**** office furniture to a customer and the invoice was redirected to a discovery Gold transaction account, my customer via their bank FNB made contact with Discovery with all the correct details, this was around 16th October, when my customer call for update the response is on going investigating.
considering that my customer did not do immediate payment and reported same day, cant understand the hold up??
today i have spent 2/3 hours trying to get feed back and some idea of update.
regard
peter tuohy
Discovery Bank's replyOfficial
05 Nov 2025, 06:32Hi Peter,
I acknowledge your frustrations and sincerely apologise for the inconvenience caused.
I’m here to assist and will gladly escalate the matter to the appropriate team. However, for privacy and security reasons, I do need to speak directly with the account holder to verify their personal details.
Kindly advise your customer to reach out to us directly and I’ll proceed accordingly.
Kind Regards,
Onthatile
I acknowledge your frustrations and sincerely apologise for the inconvenience caused.
I’m here to assist and will gladly escalate the matter to the appropriate team. However, for privacy and security reasons, I do need to speak directly with the account holder to verify their personal details.
Kindly advise your customer to reach out to us directly and I’ll proceed accordingly.
Kind Regards,
Onthatile
Discovery Bank's reply05 Nov 2025, 06:32
Official
Hi Peter,
I acknowledge your frustrations and sincerely apologise for the inconvenience caused.
I’m here to assist and will gladly escalate the matter to the appropriate team. However, for privacy and security reasons, I do need to speak directly with the account holder to verify their personal details.
Kindly advise your customer to reach out to us directly and I’ll proceed accordingly.
Kind Regards,
Onthatile
I acknowledge your frustrations and sincerely apologise for the inconvenience caused.
I’m here to assist and will gladly escalate the matter to the appropriate team. However, for privacy and security reasons, I do need to speak directly with the account holder to verify their personal details.
Kindly advise your customer to reach out to us directly and I’ll proceed accordingly.
Kind Regards,
Onthatile
pT
peter T's updateReviewer Update
05 Nov 2025, 10:27hi Onthatile,
can you please contact my customer sandy from Lulway on 081 two five 8 six one two six
we need to sort this matter out and get feedback as the funds were frozen by discovery and need to be refunded from discovery bank account ***7 Gold transaction acc R135,700.23 and R6724.05
can you please contact my customer sandy from Lulway on 081 two five 8 six one two six
we need to sort this matter out and get feedback as the funds were frozen by discovery and need to be refunded from discovery bank account ***7 Gold transaction acc R135,700.23 and R6724.05
pT
peter T's update05 Nov 2025, 10:27
Reviewer Update
hi Onthatile,
can you please contact my customer sandy from Lulway on 081 two five 8 six one two six
we need to sort this matter out and get feedback as the funds were frozen by discovery and need to be refunded from discovery bank account ***7 Gold transaction acc R135,700.23 and R6724.05
can you please contact my customer sandy from Lulway on 081 two five 8 six one two six
we need to sort this matter out and get feedback as the funds were frozen by discovery and need to be refunded from discovery bank account ***7 Gold transaction acc R135,700.23 and R6724.05
pT
peter T's updateReviewer Update
05 Nov 2025, 10:28think this is the only way you can contact her?
pT
peter T's update05 Nov 2025, 10:28
Reviewer Update
think this is the only way you can contact her?