Discovery Bank trust Computer generated ai over CUSTOMERS

Well this will be the second time I am writing a review on this Bank. Clearly they dont have actual people that deal with clients. Try and get in touch with them and you will spend an entire day listening to prompts from a female voice which does NOT take you to actually communicate with a human being. All I want to do is CLOSE my account as Im being charged an obsene amount for a card I have never ever used.