RH
Ryan H
1 reviews | Active since Sept 2023
11 Sept 2023, 12:11
Discovery Bank & Travel - Refunds
I am a Discovery Black Account holder, I purchased a flight to the UK on the Discovery Bank website. I then requested a refund well in advance. They confirmed the refund and said allow for 6 weeks for the funds to reflect. It is now 13 weeks and I am yet to receive the funds. I follow up with the consultants weekly and I get the same response that the refund has been escalated to finance. I can't speak to anyone at finance. A highly frustrating process.
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Discovery Bank's replyOfficial
11 Sept 2023, 14:57Hi Ryan
We apologise for the experience you have had with us.
We have contacted the Vitality Travel team regarding your refund, and were advised that your query has been re-escalated and is still currently with the refunds team on their side to ensure that the funds are credited back to you.
Furthermore a complaint has been logged, and our complaints team will be in contact with you until your query has been resolved.
Should you not receive any feedback from our teams, please do let us know.
Best regards,
Mpho
We apologise for the experience you have had with us.
We have contacted the Vitality Travel team regarding your refund, and were advised that your query has been re-escalated and is still currently with the refunds team on their side to ensure that the funds are credited back to you.
Furthermore a complaint has been logged, and our complaints team will be in contact with you until your query has been resolved.
Should you not receive any feedback from our teams, please do let us know.
Best regards,
Mpho
Discovery Bank's reply11 Sept 2023, 14:57
Official
Hi Ryan
We apologise for the experience you have had with us.
We have contacted the Vitality Travel team regarding your refund, and were advised that your query has been re-escalated and is still currently with the refunds team on their side to ensure that the funds are credited back to you.
Furthermore a complaint has been logged, and our complaints team will be in contact with you until your query has been resolved.
Should you not receive any feedback from our teams, please do let us know.
Best regards,
Mpho
We apologise for the experience you have had with us.
We have contacted the Vitality Travel team regarding your refund, and were advised that your query has been re-escalated and is still currently with the refunds team on their side to ensure that the funds are credited back to you.
Furthermore a complaint has been logged, and our complaints team will be in contact with you until your query has been resolved.
Should you not receive any feedback from our teams, please do let us know.
Best regards,
Mpho