Discovery Bank - Time to Discovery a new better Bank

As a customer of 20 years, and having bought into the entire Discovery ecosystem, this is without a shadow of a doubt the worst experience I have EVER had with any bank in my life. If I could give a ZERO, I would.

1) 2 months, 9 calls, 3 cases and just over an hour on calls and I still cannot close my account

2) No new card shipped to me since the change between FNB to Discovery, no matter how many calls etc. Apparently I have to call them each time, but still nothing, the online portal is shocking.

3) If you bought into the Discovery Ecosystem, your mobile is King ... But just make sure you do not ever have to change your number ... 10 working days, 3 calls, 2 cases and I cannot access anything Discovery on Mobile as their OTP Department is shocking

4) Every time a call is escalated, it is basically meant that I was escalated in a black hole.

5) It takes 20 mins to open an account, BUT I was told today it can take 2 months to close the account

DO NOT OPEN AN ACCOUNT WITH DISCOVERY BANK