PL
Peet L

1 reviews | Active since Aug 2020

19 Aug 2020, 13:47

Discovery Bank: *******?

This must be defined as theft, right?

I've been trying to cancel this account from last month.

I didn't ask to be moved over from FNB to Discovery Bank, but it happened automatically.

I phoned and phoned the SINGLE available number and after finally getting someone on the phone asked to cancel the account. The operator then told me they will call me back as they cannot do it in their department.

At the end of last month I see the monthly bank costs went off my account again.

Nobody, simply Nobody, answers the call center anymore. There are no replies on email, facebook messaging, nothing.

So at the moment there is no way to follow up on the cancellation, the monthly bank charges keeps going off and no-one is returning my calls.

Simply deducting money from me, without me being able to stop it, must be defined as theft, right?

By the other reviews on this website it looks like I am not the only one on the receiving end of this ******** activity.

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Replies (2)
PL
Peet L's update25 Aug 2020, 14:07
Reviewer Update
Still no feedback since the 21st.

It doesn't help you guys give me a case number, but no way to contact you.

So much for escalating the case.
PL
Peet L's update31 Aug 2020, 12:44
Reviewer Update
Thank you for finally closing the account.

What happened to the money that was left in there? Do you simply keep it, Discovery Bank?