LC
Lishen C
1 reviews | Active since Sept 2015
26 Feb 2020, 19:48
Discovery Bank... There's a reason for you not reaching performance targets...
Since October 2019 I have been in contact with Discovery Card regarding a commitment that was made regarding my account. For the past 2 weeks I have been calling daily to receive feedback and/or updates, however the consultant takes no initiative in attempting to assist to facilitate feedback and refers the matter to other departments; those departments do not contact me either and requests to speak to a consultant's manager also are futile...
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Lishen C's updateReviewer Update
27 Feb 2020, 14:47I am still awaiting a call and a explanation, there are multiple fees, why have I have heard from anyone?!
This is completely unacceptable and I will continue to raise these issues, this is exactly why there is still a significant number of clients who have yet to migrate to Discovery Bank (from the FNB supported Discovery Card)!
There is no concept of customer service and value! Your new customers will soon realise their possible poor choice in signing up with the bank, not from a product offering perspective but rather from a poor customer service centre and resolution turnaround time!!!
This is completely unacceptable and I will continue to raise these issues, this is exactly why there is still a significant number of clients who have yet to migrate to Discovery Bank (from the FNB supported Discovery Card)!
There is no concept of customer service and value! Your new customers will soon realise their possible poor choice in signing up with the bank, not from a product offering perspective but rather from a poor customer service centre and resolution turnaround time!!!
LC
Lishen C's update27 Feb 2020, 14:47
Reviewer Update
I am still awaiting a call and a explanation, there are multiple fees, why have I have heard from anyone?!
This is completely unacceptable and I will continue to raise these issues, this is exactly why there is still a significant number of clients who have yet to migrate to Discovery Bank (from the FNB supported Discovery Card)!
There is no concept of customer service and value! Your new customers will soon realise their possible poor choice in signing up with the bank, not from a product offering perspective but rather from a poor customer service centre and resolution turnaround time!!!
This is completely unacceptable and I will continue to raise these issues, this is exactly why there is still a significant number of clients who have yet to migrate to Discovery Bank (from the FNB supported Discovery Card)!
There is no concept of customer service and value! Your new customers will soon realise their possible poor choice in signing up with the bank, not from a product offering perspective but rather from a poor customer service centre and resolution turnaround time!!!