DJ
Damon J
1 reviews | Active since Dec 2020
21 Dec 2022, 05:11
Discovery Bank Theft
Discovery Bank have frozen my savings account because of a debit order dispute on my transactional account. Discovery have been debiting my account for policy premiums I have cancelled in writing and now my account is in arrears and discovery bank won’t let me use the money in my savings account to survive. They are holding all my a savings as ransom and saying I must pay for the debit orders and then they will release my money. This is an abuse of my rights and it is 4 days before Christmas and no one wants to help me.
I called discovery for over 2hrs yesterday for them to tell me that it’s my fault and if I don’t pay then I can enjoy a cold Christmas. Call reference ***
Helpful (0)
Replies (4)0
Replies (4)
Discovery Bank's replyOfficial
21 Dec 2022, 08:09Hi Damon
Thank you for bringing your concern to our attention please acknowledge this as receipt of your complaint.
I do apologies for the service you have received I'll have a look into your case and conduct further investigation.
Ill provide feedback to you as soon as possible.
Regards
Khanyi
Thank you for bringing your concern to our attention please acknowledge this as receipt of your complaint.
I do apologies for the service you have received I'll have a look into your case and conduct further investigation.
Ill provide feedback to you as soon as possible.
Regards
Khanyi
Discovery Bank's reply21 Dec 2022, 08:09
Official
Hi Damon
Thank you for bringing your concern to our attention please acknowledge this as receipt of your complaint.
I do apologies for the service you have received I'll have a look into your case and conduct further investigation.
Ill provide feedback to you as soon as possible.
Regards
Khanyi
Thank you for bringing your concern to our attention please acknowledge this as receipt of your complaint.
I do apologies for the service you have received I'll have a look into your case and conduct further investigation.
Ill provide feedback to you as soon as possible.
Regards
Khanyi
DJ
Damon J's updateReviewer Update
22 Dec 2022, 10:22Hi
I am still waiting for your response. It’s 2 days until Christmas. I appreciate your response but I need this solved by COB before discovery starts costing me damages.
Alternatively can you supply me an international number I can call and a reference I can give that will put me directly through to the relevant person fami**** with the matter.
I am still waiting for your response. It’s 2 days until Christmas. I appreciate your response but I need this solved by COB before discovery starts costing me damages.
Alternatively can you supply me an international number I can call and a reference I can give that will put me directly through to the relevant person fami**** with the matter.
DJ
Damon J's update22 Dec 2022, 10:22
Reviewer Update
Hi
I am still waiting for your response. It’s 2 days until Christmas. I appreciate your response but I need this solved by COB before discovery starts costing me damages.
Alternatively can you supply me an international number I can call and a reference I can give that will put me directly through to the relevant person fami**** with the matter.
I am still waiting for your response. It’s 2 days until Christmas. I appreciate your response but I need this solved by COB before discovery starts costing me damages.
Alternatively can you supply me an international number I can call and a reference I can give that will put me directly through to the relevant person fami**** with the matter.
DJ
Damon J's updateReviewer Update
22 Dec 2022, 10:28What is the relevant department i must ask for? collections? What reference number should i use?
DJ
Damon J's update22 Dec 2022, 10:28
Reviewer Update
What is the relevant department i must ask for? collections? What reference number should i use?
DJ
Damon J's updateReviewer Update
22 Dec 2022, 11:55Hi
I am on the phone now and they say they are unable to help me as it’s not a collections issues?….
I am on the phone now and they say they are unable to help me as it’s not a collections issues?….
DJ
Damon J's update22 Dec 2022, 11:55
Reviewer Update
Hi
I am on the phone now and they say they are unable to help me as it’s not a collections issues?….
I am on the phone now and they say they are unable to help me as it’s not a collections issues?….