ND
Neil D
1 reviews | Active since Apr 2016
22 Mar 2025, 10:09
Discovery Bank the unreachable bank
You cannot contact this bank from overseas, there is one number which they do not answer or it answers but it is absolutely dead quite. You also cannot dial the 0800 numbers from outside of SA. There is no email contact address, there is a complaints email.....Very useless, as you can only email existing complaints which you can't raise in the first place.
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Replies (3)ND
Neil D's updateReviewer Update
22 Mar 2025, 10:33HI Nkhensani, have somebody answer the phone number that you display, and provide an email address for enquiries
ND
Neil D's update22 Mar 2025, 10:33
Reviewer Update
HI Nkhensani, have somebody answer the phone number that you display, and provide an email address for enquiries
ND
Neil D's updateReviewer Update
22 Mar 2025, 10:53Hi Nkhesani, if you actually read my complaint you will see that I have been phoning the international number that is provided, but nobody answers it, I have tried several times today. I got the numbers from the app in the first place and there are no free international numbers for the country that I am in. So please fix your system get somebody to answer the phone simple as that, please let me know when the phone number is working.
ND
Neil D's update22 Mar 2025, 10:53
Reviewer Update
Hi Nkhesani, if you actually read my complaint you will see that I have been phoning the international number that is provided, but nobody answers it, I have tried several times today. I got the numbers from the app in the first place and there are no free international numbers for the country that I am in. So please fix your system get somebody to answer the phone simple as that, please let me know when the phone number is working.
ND
Neil D's updateReviewer Update
24 Mar 2025, 16:27Hi Nkhensani
On Saturday I made a total of 12 calls at various times during the day, some went unanswered (ring a few times and disconnect) and some would "connect" and the call duration timer would start running, but nothing could be heard, no click, no white noise just absolutely dead silence but the call was so called active. On Sunday I called and the automated voice menu was working so it seems to have been a temp problem.
However I find it frustrating that Discovery does not provide an email address for any queries and not even a "live chat" function where you can text and get responses, other banks all have this, 2025 technology.
I was wanting to enquire if Discovery Bank offers their clients the facility to apply for a passport at a client center? And if so where can this be done in Cape Town?
On Saturday I made a total of 12 calls at various times during the day, some went unanswered (ring a few times and disconnect) and some would "connect" and the call duration timer would start running, but nothing could be heard, no click, no white noise just absolutely dead silence but the call was so called active. On Sunday I called and the automated voice menu was working so it seems to have been a temp problem.
However I find it frustrating that Discovery does not provide an email address for any queries and not even a "live chat" function where you can text and get responses, other banks all have this, 2025 technology.
I was wanting to enquire if Discovery Bank offers their clients the facility to apply for a passport at a client center? And if so where can this be done in Cape Town?
ND
Neil D's update24 Mar 2025, 16:27
Reviewer Update
Hi Nkhensani
On Saturday I made a total of 12 calls at various times during the day, some went unanswered (ring a few times and disconnect) and some would "connect" and the call duration timer would start running, but nothing could be heard, no click, no white noise just absolutely dead silence but the call was so called active. On Sunday I called and the automated voice menu was working so it seems to have been a temp problem.
However I find it frustrating that Discovery does not provide an email address for any queries and not even a "live chat" function where you can text and get responses, other banks all have this, 2025 technology.
I was wanting to enquire if Discovery Bank offers their clients the facility to apply for a passport at a client center? And if so where can this be done in Cape Town?
On Saturday I made a total of 12 calls at various times during the day, some went unanswered (ring a few times and disconnect) and some would "connect" and the call duration timer would start running, but nothing could be heard, no click, no white noise just absolutely dead silence but the call was so called active. On Sunday I called and the automated voice menu was working so it seems to have been a temp problem.
However I find it frustrating that Discovery does not provide an email address for any queries and not even a "live chat" function where you can text and get responses, other banks all have this, 2025 technology.
I was wanting to enquire if Discovery Bank offers their clients the facility to apply for a passport at a client center? And if so where can this be done in Cape Town?