Discovery Bank, the lies they tell you

In December last year I cancelled a month to month contract with a service provider and returned their router beginning on Jan 2020, they then deducted an amount from my credit card in Feb. I asked Discovery credit card to reverse as the account had been cancelled, they obliged and cancelled he transaction. It has now been almost 2 months since the transaction was cancelled and I have not received the money back in to my credit card. I have called over 5 times, been in to the branch once to get this matter sorted. I have been pushed from pillar to post and told this matter will be resolved by a manager over 3 times, and I am still waiting for feedback.

I would like the full R899 out back into my credit card, as the service provider has not received it either!!!!!!!!!!

You are not a digital bank.