RG
Ronald G
1 reviews | Active since Mar 2009
31 Dec 2019, 15:23
Discovery Bank - the bank to avoid
This new kid on the block is a total disaster. I joined in September. Since then I have had to call them at least 50 times on a host of issues Recently I lost my card and app**** for a new one. I have completed the “***** Form” and submitted it 5 times and called in at least 12 times. Absolutely no response to my attempts to have the ********** transactions reversed. I now have no option but to get involved with a complaint to the Banking Ombudsman and that will be extremely stressful Be warned this Behavioral Bank is the go to place for Bad Behavior
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Replies (1)Discovery Bank's replyOfficial
10 Jan 2020, 10:56Good day Ronald
Apologies for the delayed response and thank you for bringing your concerns to our attention.
We escalated your complaint to our ***** Team and have been advised that you have already been contacted regarding your query.
Kindly advise should you still require further assistance.
Please accept our apologies for the inconvenience caused to you in this regard.
Kind regards
Discovery Bank Servicing Team
Apologies for the delayed response and thank you for bringing your concerns to our attention.
We escalated your complaint to our ***** Team and have been advised that you have already been contacted regarding your query.
Kindly advise should you still require further assistance.
Please accept our apologies for the inconvenience caused to you in this regard.
Kind regards
Discovery Bank Servicing Team
Discovery Bank's reply10 Jan 2020, 10:56
Official
Good day Ronald
Apologies for the delayed response and thank you for bringing your concerns to our attention.
We escalated your complaint to our ***** Team and have been advised that you have already been contacted regarding your query.
Kindly advise should you still require further assistance.
Please accept our apologies for the inconvenience caused to you in this regard.
Kind regards
Discovery Bank Servicing Team
Apologies for the delayed response and thank you for bringing your concerns to our attention.
We escalated your complaint to our ***** Team and have been advised that you have already been contacted regarding your query.
Kindly advise should you still require further assistance.
Please accept our apologies for the inconvenience caused to you in this regard.
Kind regards
Discovery Bank Servicing Team
