mK
mollie K
1 reviews | Active since Oct 2018
12 Aug 2022, 11:05
Discovery Bank - the absolute worst service ever!
If there was an option for 0 stars, I would have chosen it! I am trying since 26 July 2022 to unblock restrictions on my secondary credit card. I have been on the phone with them for 55 minutes in total and still no solution. I mailed the required documents twice and spoke to 3 different consultants. The last straw was that today I had to upload the documents on their website after having been told to mail it to their FICA and documents departments. I now cancelled the card.
Helpful (0)
Replies (10)0
Replies (10)
Discovery Bank's replyOfficial
12 Aug 2022, 11:21Hi Mollie
I'm really sorry to hear this, and I hope that you would reconsider joining us again so we can show you that there are better experiences to be had with us.
Regards
AJ
I'm really sorry to hear this, and I hope that you would reconsider joining us again so we can show you that there are better experiences to be had with us.
Regards
AJ
Discovery Bank's reply12 Aug 2022, 11:21
Official
Hi Mollie
I'm really sorry to hear this, and I hope that you would reconsider joining us again so we can show you that there are better experiences to be had with us.
Regards
AJ
I'm really sorry to hear this, and I hope that you would reconsider joining us again so we can show you that there are better experiences to be had with us.
Regards
AJ
mK
mollie K's updateReviewer Update
12 Aug 2022, 11:23never
mK
mollie K's update12 Aug 2022, 11:23
Reviewer Update
never
Discovery Bank's replyOfficial
12 Aug 2022, 11:24I'm sorry you feel that way.
Discovery Bank's reply12 Aug 2022, 11:24
Official
I'm sorry you feel that way.
mK
mollie K's updateReviewer Update
12 Aug 2022, 11:28It very much sounds like an automated response. I would like to have my issue investigated and be given feedback.
mK
mollie K's update12 Aug 2022, 11:28
Reviewer Update
It very much sounds like an automated response. I would like to have my issue investigated and be given feedback.
Discovery Bank's replyOfficial
12 Aug 2022, 11:30I'll have a look in to this for you to find out what happened and get back to you as soon as possible.
Regards
AJ
Regards
AJ
Discovery Bank's reply12 Aug 2022, 11:30
Official
I'll have a look in to this for you to find out what happened and get back to you as soon as possible.
Regards
AJ
Regards
AJ
mK
mollie K's updateReviewer Update
12 Aug 2022, 11:35Much appreciated!
mK
mollie K's update12 Aug 2022, 11:35
Reviewer Update
Much appreciated!
Discovery Bank's replyOfficial
12 Aug 2022, 11:37My pleasure.
Discovery Bank's reply12 Aug 2022, 11:37
Official
My pleasure.
mK
mollie K's updateReviewer Update
18 Aug 2022, 17:37Still no response from Discovery Bank....
mK
mollie K's update18 Aug 2022, 17:37
Reviewer Update
Still no response from Discovery Bank....
mK
mollie K's updateReviewer Update
31 Aug 2022, 09:40Thanks AJ, but then why did they keep telling me to send the FICA documents? I sent it twice and upon the 3rd request, I lost it. Is there a possibility to use this card again? Or should we apply for a new one?
mK
mollie K's update31 Aug 2022, 09:40
Reviewer Update
Thanks AJ, but then why did they keep telling me to send the FICA documents? I sent it twice and upon the 3rd request, I lost it. Is there a possibility to use this card again? Or should we apply for a new one?
Discovery Bank's replyOfficial
31 Aug 2022, 09:46Sorry about that, Mollie. The case was logged earlier this month to update your FICA status so it's strange that you kept being sent the same email.
Based on the feedback, you should be able to use the secondary card again.
If there's any issues, you can let me know and I'll escalate this further.
Regards
AJ
Based on the feedback, you should be able to use the secondary card again.
If there's any issues, you can let me know and I'll escalate this further.
Regards
AJ
Discovery Bank's reply31 Aug 2022, 09:46
Official
Sorry about that, Mollie. The case was logged earlier this month to update your FICA status so it's strange that you kept being sent the same email.
Based on the feedback, you should be able to use the secondary card again.
If there's any issues, you can let me know and I'll escalate this further.
Regards
AJ
Based on the feedback, you should be able to use the secondary card again.
If there's any issues, you can let me know and I'll escalate this further.
Regards
AJ