PS
Paul S
1 reviews | Active since Mar 2012
25 Jan 2023, 19:20
Discovery Bank - thanks for nothing
Think twice maybe many times before you decide to go the Discovery Bank/Discovery Card route. The biggest mistake I made was getting a Discovery card. I have an issue with the card and have tried repeatedly to have this resolved. Have contacted the customer support countless times, even spoken with managers....and I am still trying...everyone is totally useless and they never resolve your issue....when the day ends, no further followups, your issue get forgotten and never resolved....Discovery many years ago you offered customer service....now I don't know what you are calling it.......but it not customer related at all....the world's first behavioural bank where the staff could care less....
Helpful (0)
Replies (4)0
Replies (4)
Discovery Bank's replyOfficial
25 Jan 2023, 20:42Hi Paul
This is so concerning to hear.
I will be looking into your query and will get back to you as soon as I have feedback for you.
Regards,
Palehelo
This is so concerning to hear.
I will be looking into your query and will get back to you as soon as I have feedback for you.
Regards,
Palehelo
Discovery Bank's reply25 Jan 2023, 20:42
Official
Hi Paul
This is so concerning to hear.
I will be looking into your query and will get back to you as soon as I have feedback for you.
Regards,
Palehelo
This is so concerning to hear.
I will be looking into your query and will get back to you as soon as I have feedback for you.
Regards,
Palehelo
Discovery Bank's replyOfficial
31 Jan 2023, 10:04Hi Paul
Please pardon my delayed response.
Please see the feedback I got below from my team:
The issue here was that the primary and the secondary had the same cell phone numbers so when a request is received for OTP, the system can't resolve where to send the
OTP as each client needs to have a unique cell phone.
The issue has now been resolved and you shouldn't have any other issues
Once you have access please update your details.
Regards,
Palehelo
Please pardon my delayed response.
Please see the feedback I got below from my team:
The issue here was that the primary and the secondary had the same cell phone numbers so when a request is received for OTP, the system can't resolve where to send the
OTP as each client needs to have a unique cell phone.
The issue has now been resolved and you shouldn't have any other issues
Once you have access please update your details.
Regards,
Palehelo
Discovery Bank's reply31 Jan 2023, 10:04
Official
Hi Paul
Please pardon my delayed response.
Please see the feedback I got below from my team:
The issue here was that the primary and the secondary had the same cell phone numbers so when a request is received for OTP, the system can't resolve where to send the
OTP as each client needs to have a unique cell phone.
The issue has now been resolved and you shouldn't have any other issues
Once you have access please update your details.
Regards,
Palehelo
Please pardon my delayed response.
Please see the feedback I got below from my team:
The issue here was that the primary and the secondary had the same cell phone numbers so when a request is received for OTP, the system can't resolve where to send the
OTP as each client needs to have a unique cell phone.
The issue has now been resolved and you shouldn't have any other issues
Once you have access please update your details.
Regards,
Palehelo
PS
Paul S's updateReviewer Update
01 Feb 2023, 13:28I hope this response gets displayed and viewed by all.
As for the above response from Discovery - what a lot of nonsense. This is not my complaint and in anycase OTPs are sent to my email. This clearly shows that Discovery is NOT in touch with their clients needs. What a total useless response and useless bank.
I will be closing my account and moving to a REAL bank that started off as being a REAL bank and not a medical aid.....
As for the above response from Discovery - what a lot of nonsense. This is not my complaint and in anycase OTPs are sent to my email. This clearly shows that Discovery is NOT in touch with their clients needs. What a total useless response and useless bank.
I will be closing my account and moving to a REAL bank that started off as being a REAL bank and not a medical aid.....
PS
Paul S's update01 Feb 2023, 13:28
Reviewer Update
I hope this response gets displayed and viewed by all.
As for the above response from Discovery - what a lot of nonsense. This is not my complaint and in anycase OTPs are sent to my email. This clearly shows that Discovery is NOT in touch with their clients needs. What a total useless response and useless bank.
I will be closing my account and moving to a REAL bank that started off as being a REAL bank and not a medical aid.....
As for the above response from Discovery - what a lot of nonsense. This is not my complaint and in anycase OTPs are sent to my email. This clearly shows that Discovery is NOT in touch with their clients needs. What a total useless response and useless bank.
I will be closing my account and moving to a REAL bank that started off as being a REAL bank and not a medical aid.....
Discovery Bank's replyOfficial
02 Feb 2023, 10:42Hi Paul
Thanks for taking my call.
I am sorry I took too long to get back to you and I do apologize that the outcome of your query was not what you had asked for.
Regards,
Palehelo
Thanks for taking my call.
I am sorry I took too long to get back to you and I do apologize that the outcome of your query was not what you had asked for.
Regards,
Palehelo
Discovery Bank's reply02 Feb 2023, 10:42
Official
Hi Paul
Thanks for taking my call.
I am sorry I took too long to get back to you and I do apologize that the outcome of your query was not what you had asked for.
Regards,
Palehelo
Thanks for taking my call.
I am sorry I took too long to get back to you and I do apologize that the outcome of your query was not what you had asked for.
Regards,
Palehelo